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Natero Reviews & Product Details

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Natero Overview

What is Natero?

Natero is a Customer Success software platform with a truly data-driven approach to managing your customers and CSM team. Predict which customers are at-risk or likely to expand and advocate. Monitor customer health based on product usage, CSM scores, NPS, and so much more. Use Workflows and Playbooks to manage your Customer Journey. Schedule email blasts or automatically trigger messages based on customer behavior or lifecycle events.

Natero Details
Discussions
Natero Community
Languages Supported
English
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Product Description

Natero helps Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort.

How do you position yourself against your competitors?

A core value of any Customer Success Management (CSM) solution is identifying which customers need proactive attention. Natero's state-of-the-art machine learning algorithms are far more accurate at predicting which customers are at risk of churn, which are likely to buy more, and which are likely to convert from a free trial/version than solutions based solely on rules. Accurate prediction means less time wasted on false alarms, and fewer missed engagement opportunities that result in lost business. Moreover, Natero is the only CSM solution to combine predictive analytics with rule-based alerts so you can also be notified when customers exhibit any behavior that warrants outreach, such as tracking key milestones throughout the customer lifecycle.

Natero also lets you do much more with the data it collects. Our analytics features help you understand why some customers thrive while others struggle, how to improve your customer-facing processes (e.g. on-boarding, QBR), and much more.


Seller Details
Seller
Natero
Year Founded
2012
HQ Location
Mountain View, CA
Twitter
@NateroEngine
804 Twitter followers

GS
Overview Provided by:
Growth @ Natero | Customer Success Platform

Recent Natero Reviews

RD
Robert D.Small-Business (50 or fewer emp.)
0.0 out of 5
"Basic CSM Platform"
Dashboards are simple and easy to understand. Account views give easy access to relevant information and its fairly easy to edit. Natero team is ...
JH
Joran H.Mid-Market (51-1000 emp.)
5.0 out of 5
"Goes above and beyond to make sure you get the insights you need about your clients. "
The way Natero is able to handle & process our data. They have a very mature API which hasn't caused us any issues while we send them a lot of data...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great way to track customers"
It has been very easy to track customers across many metrics to stay on top of my accounts

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