Mitel Reviews & Product Details

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and integrate with other existing platforms and telephony system. Their devices are also easy to use and have a simple yet friendly user GUI. Review collected by and hosted on G2.com.

I dont think there is anything I dislike with their solutions. Mitel is our best selling telephony solution. Review collected by and hosted on G2.com.

Mitel wireless handset phones were a nice feature and had a very nice look. Review collected by and hosted on G2.com.

Mitel's customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big "no". Review collected by and hosted on G2.com.

Serves it's purpose to deal with incoming and outgoing customer contact. Review collected by and hosted on G2.com.

The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone lines would randomly dial out. Review collected by and hosted on G2.com.

Interface épurée, fonctionnelle et stable.

J'utilise cet outil dans le cadre de mes fonctions de technicien de proximité afin d'utiliser le softphone en télétravail, j'installe et je dépanne égalemment la solution Review collected by and hosted on G2.com.

Déploiement global par stratégies de groupes non optimisé Review collected by and hosted on G2.com.

The solid Feature set of traditional PBX features plus advantages of Cloud flexibility. All of the Connect apps sync and work well together Review collected by and hosted on G2.com.

Less control of the pace of when we want to do updates than we had before with our onsite system.

Not being constantly encouraged to move to RC-MVP. Review collected by and hosted on G2.com.

Great call quality, and very easy to manage. Support has been generally quick and helpful. Review collected by and hosted on G2.com.

Occasionally have had delays in e-mailed support Review collected by and hosted on G2.com.

Offer products in an innovative way. It helps us establish conversations with your work team and keeps us always in sync. It promises the best protection of the combined work and stimulates the commitment of employees and clients. I express that it provides fundamental tools for the proper functioning of our organization and in this way takes our company to a high-quality level. Moreover, it provides a collaborative workplace to establish team projects. moreover, it cooperates with registries and programs on the fly. Mitel makes sure you get the most out of your business VoIP solutions. Review collected by and hosted on G2.com.

it would be great if you could see the phone numbers in voicemail as it only specifies the time and internal phone numbers, and external numbers are specified as unknown. Allow users to transform audio and microphone settings without having to be in an active call. The sound is sometimes an inconvenience because conclusive users cannot hear the other person or vice versa. Review collected by and hosted on G2.com.

I like that Mitel has been beneficial while working from home. The feature that I like most is having calls forwarded to your cell phone directly from your work line. Review collected by and hosted on G2.com.

I do not like that the app is not user-friendly. The setting can be challenging to navigate through to set the phone up as you want it (i.e., forwarding calls). The program also seems to have technical issues quite a bit. Review collected by and hosted on G2.com.

Making transfers and answering calls is just so easy and convenient. It only took me one or two calls to get the hang of it, and it's also easy to move from one call to the next. Review collected by and hosted on G2.com.

Having the ability to access voicemail from the ShoreTel communicator isn't as intuitive as making calls and transfers. Sometimes, the call labels are a little confusing.

In order to discern details shared in a conversation, it would be nice if it were easier to pull up past calls. Accessing voicemail through ShoreTel communicator may not be as obvious as making or transferring calls. The labels on the call history can be confusing at times. Review collected by and hosted on G2.com.

The ability to be remote and still have office based phone numbers - is more seamless to the external people we deal with. Eliminates remote staff needing to use their cell phones too. Review collected by and hosted on G2.com.

if the internet is down - so is every one of our phones and phone numbers.Also, there is no way to access our staffs voicemails or see who hasnt been checking them etc. Review collected by and hosted on G2.com.