It's very intuitive and easy to use.
The best part is I didn't have to train anyone from sales on how to use it and we have inside sales team globally. Review collected by and hosted on G2.com.
The user experience on other devices like smartphones tablets is not as great as it's through the web application. Review collected by and hosted on G2.com.
167 LivePerson Reviews
LivePerson’s AI-powered chat and messaging capabilities are highly intuitive and customizable. It allows seamless integration with existing systems and helps automate customer interactions without losing the personal touch. The analytics and reporting tools are also robust, providing valuable insights into customer behavior and agent performance. Review collected by and hosted on G2.com.
The user interface can feel a bit outdated in some areas, and the learning curve is steep for new users. Occasionally, there are delays in support response time, especially during peak hours. Review collected by and hosted on G2.com.
Best thing I can commend LP is the option to toggle the light and dark mode which is really helpful to us who have issues with our vision. Also the way all details are categorized in each chat and the auto save of notes for customer supports! Review collected by and hosted on G2.com.
I think it's because it's restricted by our admin but I think it's actually best to have an option to edit your profile info. Like adding a profile icon or so. Review collected by and hosted on G2.com.
The AI-powered chatbots and real-time messaging across multiple channels have made it easy to connect with customers quickly and efficiently, improving both satisfaction and team productivity. Review collected by and hosted on G2.com.
The user interface feels a bit outdated, and the learning curve can be steep for new users trying to set up advanced features like automation flows. Review collected by and hosted on G2.com.
I have been working with LivePerson platforms for many years. Even prior to them going into chat. One of the things that I have always known about them is their daring to look at new, upcoming technology and to quickly move in that direction. Their integration with Conversational support software, with automation, adn easy to use features, is providing our organisation with much sought after and approporiate help just when our staff and the customer needs it. Review collected by and hosted on G2.com.
I personally would liek to see more interface options. The chat window is one that has been around a while adn probably requires updating. Review collected by and hosted on G2.com.
LivePerson is a great workspace when it comes to chat, it is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson, their customer support is fast and trust worthy, since we started using LP, we haven't stop since 2023. Review collected by and hosted on G2.com.
Some features are "hidded" there should me more easily to find, for example the time track. Review collected by and hosted on G2.com.
LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. Review collected by and hosted on G2.com.
There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or something is not right in one of our regular metrics. Review collected by and hosted on G2.com.
Incredibly knowledgeable team that has assisted us countless times over the years to get the best out of our Messaging program. Review collected by and hosted on G2.com.
New feature announcements were not timely, and this has improved greatly in the last year. Definitely on the right track. Review collected by and hosted on G2.com.
It has a great overview of all the chats coming in, very easy to set up bulk messaging and create tooltips and product tours. Review collected by and hosted on G2.com.
It's effective in terms of use and handles all of the chats and leads seamlessly. Review collected by and hosted on G2.com.
LP chatbots can handle a wide range of customer request, from basic to complex questions. Its very easy to use, easy to configure and allow us to customize according to our needs.
It also provide us with analytics and reporting features that allow us to use this data to improve our customer service. Review collected by and hosted on G2.com.
It can be confusing at first, but following the documentation will not be a problem. Review collected by and hosted on G2.com.
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