Once you get past the initial learning curve, the speed and ease to create solutions is great. I like the large number of tools within each product, not much you can't accomplish with a little imagination. I really like the fact that they are continually adding more features, documentation, and best practices, a very progressive company. The people at Laserfiche, every interaction I have had with employees of Laserfiche from working on project to their conference, they are positive, eager to help, committed to customer service. Review collected by and hosted on G2.com.
One dislike is that there is not a developer edition at a reduced cost, it would be great if you could purchase a developer suite of all the products to use restricted to development and demonstration only. Being able to put a small investment up front and then build demos would make it easier to sell value to upper management, especially if you are a large organization the investment can be large.
Tools can be a little over whelming at first to learn, more examples would be helpful. I do seem progress in this recently. Review collected by and hosted on G2.com.
Video Reviews
Runnymede Hospitals and Healthcare Centre's great solution for every department is improving lives
1,153 Laserfiche Reviews
Laserfiche is an extremely robust solution, allowing us to create solutions for every business process challenge we've tackled to date. The company is extremely responsive, with an active online community. If you have any doubt, Google "Laserfiche Answers" to see the quantity and quality of information available. If you don't have any coding knowledge, you can still create simple forms/processes. But if you do, this product allows you to get super fancy with your designs. We regularaly use Laserfiche Forms, Laserfiche Workflow, and Laserfiche Repository. Review collected by and hosted on G2.com.
The only thing I can think that Laserfiche could improve on is the ability to link separate business processes together (to run together or otherwise link). The ability to launch one business process from within another would be a game changer. Review collected by and hosted on G2.com.
One of the standout features of Laserfiche is its user-friendly interface. The software is designed to be intuitive, making it easy for users to navigate and manage documents efficiently. The search functionality is particularly impressive, allowing users to locate documents quickly by searching for titles or specific fields within the documents. Review collected by and hosted on G2.com.
Additionally, while Laserfiche is pushing for cloud adoption, some users feel that the cloud version lacks certain features and integration options available in the on-premises setup. This can limit the flexibility and functionality for those who prefer or require cloud solutions. Review collected by and hosted on G2.com.
No mattery what issue/task/problem my departments come to me with, I can immediately find a way for Laserfiche to solve it. Laserfiche has near limitless "solvability" built into it. Ranging from simple forms that collect simple data, to advanced forms that execute workflows that store data in tables and then creates a customized PDF based on a template and word merge fields.
Outside of public-facing interactivity, it also has the ability to automate redundant tasks inside the repository.
This software has saved The City of Arlington hundreds of hours of manual processing. Review collected by and hosted on G2.com.
Unfortunately as much as I want to love the modern designer, it simply does not have the functionality as the classic designer. CSS and JS cannot transition 1 to1, and so I am continually forced to work in the classic designer - which is not a bad thing as that is what I was "brought up" on. I hope LF 12 allows classic CSS and JS code to transition seamlessly to the modern designer Review collected by and hosted on G2.com.
Laserfiche is a great tool for automation and retention. The limits of what you can do with it is really the limit of someone's imagination. Very customizable and even people who are not highly technical can find success working with Laserfiche. Customer support is usually really good as well. Review collected by and hosted on G2.com.
A bit expensive. Sometimes the ala-cart module options can be confusing. It's nice to not have to pay for things you aren't going to use, but if you have most of the modules like we do, it can be a little tricky to navigate all of the systems to see how they are working together. Sometimes the repository searches are slow. The company is really pushing cloud for all of it's users, but cloud does not offer all of the feature and integration options as an on prem setup does. Review collected by and hosted on G2.com.
Upon first glance most believe Laserfiche is simply a repository for records (especially with municipal government), but my favorite part is the automation that can be so simply/easily implemented. I believe with Workflow and Forms I can certainly improve any process, and for the most part can fully-automate it. I am not full-time IT, and yet I have been able to become proficient in the behind the scenes work to improve the work life for fellow staff, the electeds, and even the public. Review collected by and hosted on G2.com.
I really dislike their different licensing formats with Rio, Avante, etc. These random words are thrown around as if we all understand and yet that is the hardest information to find. Because of the different licensing options with in these formats, I will find staff frustrated that they cannot be full users rather than participants for simple things. That said, if we were able to have one or two full-time Laserfiche programmers in the city, we would be able to set up plenty of forms and workflows to eliminate the need for staff to directly interact with Laserfiche Client. Review collected by and hosted on G2.com.
Laserfiche takes the guesswork out of managing your documents. It shines a light on the benefit of a centralized document management system versus a network drive or other cloud-based storage. I also like the automation aspect, that is available in Workflow, that automates file storage and records management in the repository, and the automation found in Forms that automates the processing of forms, and their movement from person to person in an organization. Review collected by and hosted on G2.com.
Nothing, I love this product. It has been a lifesaver for us. Review collected by and hosted on G2.com.
How quick an easily we can spin up a new business process. Utilizing the tools available, you can build a process in as little as an hour or less. Review collected by and hosted on G2.com.
The item I run into the most is just the more advanced features, classic forms vs the new forms, some options are not available. However, having a great resource partner makes up for that difference. Review collected by and hosted on G2.com.
I love that Laserfiche is simple enough that someone without a huge technical background can use it. Using Laserfiche I have been apart of several organization wide implemenations covering areas such as Records Management, Financial Aid processing, Workforce Development. Review collected by and hosted on G2.com.
None of the issues mentioned below are deal breakers just a combination of issues I have seen in my experience using Laserfiche.
1. Forms needs more extensive customizations for emails and for task and re-assignments.
2. Public-facing forms with required fields have been coming with all the required fields empty.
3. Random periods of system slowness have plagued our environment. Review collected by and hosted on G2.com.
Laserfiche has helped us move away from paper process to electronic process that can be started by internal and external users. Review collected by and hosted on G2.com.
Workflow has been the most intimidating part, but I am slowly conquering that mountain! Review collected by and hosted on G2.com.
My favorite Laserfiche product has to be Workflow. It us so much more robust and flexible than workflow products that ship with our other applications, specifically PowerSchool BusinessPlus Erp. Creating a workflow in LaserficheWorkflow is easy with its drag and drop features. It provides such a wide variety of tasks that is our go to product to provide integration with other systems to add functionality. Review collected by and hosted on G2.com.
Each year there are upgrades to the software which provide beneficial enhancements. Not like other software vendors who simply repackage their 'fixes' as new upgrades. Review collected by and hosted on G2.com.
Top Rated Laserfiche Alternatives
