Ozonetel Reviews & Product Details

Ozonetel is helpful as it offers a range of functionalities, including IVR, call recording, real-time analytics, and omnichannel support such as voice, SMS, WhatsApp etc. We can download the call recordings and store the data for review. The upsides of Ozonetel is that

it improves Agent Productivity with automation and CRM integrations. It is customizable and cost effective. Review collected by and hosted on G2.com.

Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues. Review collected by and hosted on G2.com.

Easy-to-navigate dashboard with a simple and intuitive design.

Minimal training required for new users.

IVR (Interactive Voice Response) improves self-service options for customers.Works well with tools like Freshdesk Review collected by and hosted on G2.com.

While CloudAgent offers great features and seamless integration, one area that needs improvement is customer support. At times, getting proper assistance from the support team can be challenging, and issues require multiple follow-ups before resolution. A more proactive and responsive support system would greatly enhance the overall experience Review collected by and hosted on G2.com.

Ozonetel's intuitive user interface and robust cloud communication solutions are what I like best. The platform’s ease of integration with other tools and its reliable performance significantly enhance operational efficiency. Additionally, their responsive customer support and continuous updates make the experience seamless and effective. Review collected by and hosted on G2.com.

One area of concern with Ozonetel is the occasional delays in system updates or maintenance, which can impact workflow. Additionally, the reporting dashboard could be more customizable to suit specific business needs. Improving these aspects would greatly enhance the overall user experience. Review collected by and hosted on G2.com.

Ozonetel is its robust and scalable cloud communication platform. It offers seamless integration capabilities, reliable uptime, and a user-friendly interface, which makes managing customer interactions efficient and effective. Review collected by and hosted on G2.com.

While Ozonetel offers a strong communication platform, one area that could be improved is the user interface and reporting dashboard Review collected by and hosted on G2.com.

Users often praise Ozonetel CloudAgent for its intuitive and user-friendly interface, which makes it easy to navigate and manage call center operations, even for teams with varying levels of technical expertise; this coupled with its comprehensive features like deep CRM integrations, unified dashboards for omnichannel communication, and robust monitoring capabilities are considered major strengths of the platform Review collected by and hosted on G2.com.

Occasional complaints about the interface design and usability, particularly for non-technical users Review collected by and hosted on G2.com.

We have started using Ozonetel from last 6 months. The best thing about this tool is it's ease of use for an end user. It's UI is very clean and smooth with so many DIY features. Minimal training is needed for any new user before they start using this tool Review collected by and hosted on G2.com.

Based on my past 6 month of experience of using Ozonetel, there are not any major significant thing which I dislike about Ozonetel. One thing fir which I have a little concern is downtime which happens sometime. Though it's not significantly high but would like it to reduce to almost zero. Review collected by and hosted on G2.com.

It has multiple options and provide many facilities to improve our work and reduce our hassle. It's been a while and interface is easy to adapt to. You can listen to your own calls and check depositions. It provides proper notifications for call backs as well. Review collected by and hosted on G2.com.

Sometimes the calls that connect don't show in the history and sometimes there are ringing issues in which we are unable to hear the ringing. Review collected by and hosted on G2.com.

We Can easily connect with the customer , We can maintain the call history , call records too , Easy disposition . Review collected by and hosted on G2.com.

Some times facing connectivity issue which is not good . Calls were automatically disconnected. Review collected by and hosted on G2.com.

The ozonetel live dashboard and reports are very easy to access and very helpful in improving the efficiency of the team. It helps in keeping track of all my agents. The pre defined reports also provide all the required information needed to analyse and improve my team's productivity. Review collected by and hosted on G2.com.

I haven't encountered any issues to talk about the downside. I have always received timely support and help from the POC and the support team whenever required. Review collected by and hosted on G2.com.

it is flexible to use and one of the standout features is call recording which helps in monitoring and improving service quality. Review collected by and hosted on G2.com.

one of the drawback of ozonetal can be its connectivity issue, even a slight causes the system to switch to SIP mode and there are limimted customization options. Review collected by and hosted on G2.com.