(105)
4.6 out of 5
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IXACT Contact Real Estate CRM
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LD
Lori D.
Realtor
Mid-Market(51-1000 emp.)
What do you like best about IXACT Contact Real Estate CRM?
. Not much. The customer service people are very nice and patient. They will stay on the phone a long time with you. However, I do not want to be on the phone all the time with tech help. I want the data base to work,
Yikes, will I really have to go back to Top Producer that has so many more functions for agents.
IXACT was born out of computer geeks/programmers (I mean that in a nice way and wish I was a computer programmer and knew how to write code). They have never worked as real agents and only wrote code for what they think agents need. And so it goes, unless one is active in the business today and really making money one is cluesless what we need and want.
Unfortunately, IXACT does not have the time or inclination to improve their product. I have asked them to send out an email to all agents asking what we would like to have as a wish list. This suggestion goes in the round file. They are only interested in gaming new customers not making current customers happy.
Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
I was so excited to purchase IXACT contact and leave Top Producer however, as I tried implementing the CRM to work in my daily business I found it very limiting.
Just like Top Producer I had to find awkward work arounds. In fact, I find IXACT is more limiting when it comes to tracking and keeping on top of an escrow and all the parties involved. Called me a detail nut but I like to have all parties and their contact information I communicate with during a transaction in the escrow/active business section.
I am in S. California and we use escrow officers instead of attorneys and some of the players I need to have in my escrow/business activity section have assistants. Therefore, I need multiple direct phone numbers, email for escrow assistants, spouses/partners who have more than 1 phone number, the termite company, inspectors etc. IXACT forces you to add each contact under related parties and there is not way I can "SEE" all the parties contact information on one page I can scroll down. Plus there is no where to document any communication I may have with an inspector, schedule appointments on 1 page. Very poor product. Review collected by and hosted on G2.com.
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268 IXACT Contact Real Estate CRM Reviews
4.5 out of 5
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HS
Hugo S.
Broker Realtor
Real Estate
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about IXACT Contact Real Estate CRM?
I love the fact that I can find my contacts easy. I like the email campaigns, I like how easy I can add notes and quick task. Quick Task keeps me accountable on my calls and follow-ups every day. I like how I can at a glance I can see where all my contacts came from, this helps me to focus my money in the right places. Love to see my Pipeline right in the Dashboard. There are so many tools within the System that other CRM's don't have. The implementation of the programs was so easy. The Customer support is always very responsive, I use it every day for my day to day work with my clients, to put notes, schedule emails, create campaigns, track my closings and info within my clients. The ease of integration with the team was very seamless and fast. There is a small learning curve yet once you get it all moves fast. Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
I would love to see more email campaigns and a texting feature. The email campaigns should have at maybe 12 touches for the year and at least 3-5 texts where they mention the clients that we are thinking of them. Also, it will be nice if there was a capability for video texting. That would be awesome! Review collected by and hosted on G2.com.
AR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about IXACT Contact Real Estate CRM?
I love the campains, letters, and newsletters that are so easy to set up! Pre-written, just need personalization and tweaks to make it work for your clients. So many helpful features to keep all your clients and contacts organized and in touch. We use it every day, my agents love it. Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
Sometimes there is a learning curve just because there are so many features that can be used. Review collected by and hosted on G2.com.
AR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about IXACT Contact Real Estate CRM?
Nice features and a lot of bang for the buck. My daughter owns a small real estate brokerage and we were searching for a reasonably priced but robust CRM for the agents. This is a great CRM for small brokerages, looks good and provides all the functionality most agents will need without breaking the bank. Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
The drip emails could be better and the number of emails allowed could be more. The monthly newsletter looks pretty blah. Navigation could be easier and better, a little confusing at times. Review collected by and hosted on G2.com.
RP
Richard P.
Realtor\Mortgage Agent
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about IXACT Contact Real Estate CRM?
All in one integration - Syncs with Google Contacts - Host my agent webpage with idx - Social Media Postings - Stay In touch program ( xmas cards etc) and a montly newsletter! Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
Would like to be able to integrate with Zappier or the Zolo CRM (proprietary - Zolo probably wont allow) Review collected by and hosted on G2.com.
AR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about IXACT Contact Real Estate CRM?
I love that with IXACT's CRM, I never felt like I had to compensate for a missing field or feature by settling for a less efficient or completely irrelevant feature. Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
Though IXACT's CRM is highly efficient and included everything I held essential to a personal and efficient CRM, the layout of the overall site seems outdated. At times I have experienced troubles with having colleagues understand how to navigate and use the CRM due to the more outdated and bland layout. I would love to see an up to date look to IXACT's CRM. Review collected by and hosted on G2.com.
SP
Samantha P.
Real Estate Agent
Small-Business(50 or fewer emp.)
What do you like best about IXACT Contact Real Estate CRM?
My site is gorgeous and the CRM platform is easy to use. I love having the ability to add goals, campaigns and customization Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
I wish more integrations were available to include a website chat feature and analytics. Review collected by and hosted on G2.com.
ER
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about IXACT Contact Real Estate CRM?
Very Customizable, Lots of Templates with Options allowing me to be confident my site is unique and professionally appealing, unlike other common generic templates. Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
Logging in is very difficult, the process to reset a password is simple enough to do it constantly. Allowing login via linked accounts would assist this. Otherwise great! Review collected by and hosted on G2.com.
CW
Christopher W.
Realtor
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about IXACT Contact Real Estate CRM?
Syncing to apple devices and having all of my information on all my devices Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
Convoluted login process for the different components of the product.....CRM is different and separate from IDX and tracking. Multiple CRM within same platform that do not always communicate Review collected by and hosted on G2.com.
UR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about IXACT Contact Real Estate CRM?
I love the website automation helpeful.I appreciate the crm features and email marketing.Lead generation to make profits.Its top of the line compared to competion. Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
Price is to expensive in my opinion they need to nake it cheaperIt all works properly.It could be better email marketing.On marketing side could be better to engage with email blasts. Review collected by and hosted on G2.com.
AR
Verified User in Real Estate
Small-Business(50 or fewer emp.)
What do you like best about IXACT Contact Real Estate CRM?
The Monthly Newsletter and the ability to edit them is amazing. Especially from a brokerage standpoint where I can help my agents customize them, or customize them as the brokerage, before my agents send them Review collected by and hosted on G2.com.
What do you dislike about IXACT Contact Real Estate CRM?
We do have several problems with the system giving us errors, especially when assigning activity plans. Review collected by and hosted on G2.com.
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