The tool is amazing in many facets: query development, filtering after queries have been built, visualizations, data exporting (including API support), and influencer ratings.
The most impressive thing about the Infegy Atlas tool is the customer service that the team provides. I have reached out several times for assistance in query development but also to see how their market research team approaches requests and utilizes the tool. These sessions have been hugely beneficial to me and have shown me the proper way to utilize the tool and to get the most out of the data they provide. Review collected by and hosted on G2.com.
I am constantly finding new things about the tool that I had no idea even existed. I know that Infegy is building out their documentation but I believe a more in-depth training program at the beginning of the use of the tool would likely lend itself to greater success.
I will say that Infegy has been more than accommodating when we reach out asking for assistance in query development or in other areas. Review collected by and hosted on G2.com.
211 Infegy Atlas Reviews
The dashboards and infographics make it easy to understand social conversations on almost anything. The coverage is global and includes posts from many online platforms and in various languages. The advanced search features, while tricky to learn, allow for very detailed customization. The new Starscape version is outstanding and includes AI analysis and persona building that makes interpreting the online conversation quick, easy and in-depth. Best of all is the customer support from their expert team. They make sure you get the best results and are always quick to respond Review collected by and hosted on G2.com.
It requires a few hours of training, so it's not for light users. Also with the older version of Atlas it was difficult to download results into a sharable format, but now the new Starscape version is better. Review collected by and hosted on G2.com.
In Infegy, I like how many channels are in their data set. The robust amount of sources is super impressive. I love the user friendly UI in Infegy as it makes it easy to navigate. The LexisNexis integration is also great to have for print. Last but not least, our customer support manager Shawna Harvey is so supportive and always available when needed. Review collected by and hosted on G2.com.
Although I wouldn't consider this a downside, the fact that Infegy is sampled is something to keep in mind. Because of this, it might not always be the appropriate social listening tool to use in all instances. Review collected by and hosted on G2.com.
Infegy Atlas makes it so much easier to learn about specific audiences. The query function is detailed and user-friendly, letting me fine-tune searches by keywords, sentiment, timeframe, and more to get exactly the insights I need. Whether I’m tracking trends or digging into a niche audience, it helps cut through the noise and surface meaningful data fast. The added bonus is that the team is incredibly responsive and helpful, which gives me extra support when I need it. Review collected by and hosted on G2.com.
The platform itself is great, but sifting through irrelevant or over-the-top social posts can be a pain. It takes some effort to separate meaningful insights from the noise, but that’s more a reflection of social platforms than the tool itself. Review collected by and hosted on G2.com.
What I like most about Infegy is that it provides great condensations of a large amount of data. Being able to see overall sentiment, themes, etc. from a query is pretty great! Also, the fact that I can reach out to our account support and get help whenever! Review collected by and hosted on G2.com.
I don't like that the demographics section isn't reliable since it's self reported by users, makes me feel like it shouldn't even be included in the tabs. I also feel that I have to really work with Infegy to get good results but that could be because I need more in depth training. Review collected by and hosted on G2.com.
There's a ton of resources, but this time I needed Morgan's help figuring out why a StarScape query wasn't loading and she took the time to go through options making it super easy for me to duplicate on my end finding a solution to my query trouble. She did all of this without making me feel like an inconvenience or bad for not understanding which is SO appreciated! Review collected by and hosted on G2.com.
The new StarScape feature is a little clunky and can be difficult to navigate, but there are a lot of resources to help through it. Review collected by and hosted on G2.com.
It is user-friendly and has many capabilities. It is easy to set up projects and queries and to make changes to them. The platform loads very fast. What I liked the most was that you do not need to connect FB,IG, Tiktok, Tw (X) accounts to get conversation from those social media networks and it brings data from those sites which is really useful when you need data from those social media networks. It has the discovery of influencers and demographic data that is helpful. The onboarding team and support are very efficient and helpful as well. We love Shawna, our CSM, she is so fast, thoughtful, and supportive! Review collected by and hosted on G2.com.
There are some missing widgets that we would need to have in the dashboards in Atlas to have better visualizations of data, but we talked to them and they will develop it. Sometimes there are some glitches when making changes to the subqueries. Review collected by and hosted on G2.com.
Super helpful and powerful tool-- still learning so much but was able to use it immediately for client deliverables Review collected by and hosted on G2.com.
Still learning-- no cons yet that come to mind! Review collected by and hosted on G2.com.
It's so helpful to understand the sentiment of a product or topic and udnerstand the ins and outs of how it's viewed by real people in real time. It's easy to use, our rep Morgan is immensely helpful in tailoring our searches and ensuring we're not leaving any stone unturned! Review collected by and hosted on G2.com.
I'd love to be able to do a quicker grab of sentiment, the word cloud is helpful but just a bit small to add quickly into a social listening slide and clients often remark how difficult it is to read. Review collected by and hosted on G2.com.
The customizable dashboards are user-friendly and allow for a high degree of personalization, ensuring that users can tailor the insights to meet their specific needs. Additionally, the platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups, demonstrate their commitment to helping clients maximize the platform's potential. Review collected by and hosted on G2.com.
The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users. Review collected by and hosted on G2.com.
It's increadbily user friendly. Easy to use, excellent simple readble results. Best social platform by far for user experience. Review collected by and hosted on G2.com.
There is a learning curve. Learning how to write queries can be difficult at first, but gets better as you take the time to learn the platform. Review collected by and hosted on G2.com.
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