The team at Infegy are the greatest asset - they are absolutely superb and really stand out from the account management at other competitor companies. The team is almost as invaluable to me as the tool itself! They are responsive and can often offer me solutions rather than leaving me to work out how best to answer one of my client's burning questions. Whenever I've shared feedback on the tool (either because they've asked or even just in passing), invariably it's added to a list for product improvements that actually get actioned. This really makes me feel valued as a client as I know that this is a company that really listens.
As for the tool, well I can't speak more highly of it! I've recommended it to a number of people now and everyone of them has been impressed! Not only is it intuitive, it does a lot of the analysis for you, providing at a glance reasons for spikes in mentions saving valuable time. You can also dig deeper by demographics which is invaluable to my business in market research and consumer insights. Most of the tools I've used or demo-ed in the past will just let you know what's being said, not who's saying it and the ability to filter by demographics eg parents or interest group eg coffee lovers really adds a whole additional layer of insight to the work that I do.
The other things that I really like is that you're not limited to a mentions cap or number of queries. Review collected by and hosted on G2.com.
Honestly, I can't think of anything. I really love this product and have recommended it to a number of businesses. I would have no hesitations recommending it to anyone I do business with. Review collected by and hosted on G2.com.
211 Infegy Atlas Reviews
The dashboards and infographics make it easy to understand social conversations on almost anything. The coverage is global and includes posts from many online platforms and in various languages. The advanced search features, while tricky to learn, allow for very detailed customization. The new Starscape version is outstanding and includes AI analysis and persona building that makes interpreting the online conversation quick, easy and in-depth. Best of all is the customer support from their expert team. They make sure you get the best results and are always quick to respond Review collected by and hosted on G2.com.
It requires a few hours of training, so it's not for light users. Also with the older version of Atlas it was difficult to download results into a sharable format, but now the new Starscape version is better. Review collected by and hosted on G2.com.
In Infegy, I like how many channels are in their data set. The robust amount of sources is super impressive. I love the user friendly UI in Infegy as it makes it easy to navigate. The LexisNexis integration is also great to have for print. Last but not least, our customer support manager Shawna Harvey is so supportive and always available when needed. Review collected by and hosted on G2.com.
Although I wouldn't consider this a downside, the fact that Infegy is sampled is something to keep in mind. Because of this, it might not always be the appropriate social listening tool to use in all instances. Review collected by and hosted on G2.com.
Infegy Atlas makes it so much easier to learn about specific audiences. The query function is detailed and user-friendly, letting me fine-tune searches by keywords, sentiment, timeframe, and more to get exactly the insights I need. Whether I’m tracking trends or digging into a niche audience, it helps cut through the noise and surface meaningful data fast. The added bonus is that the team is incredibly responsive and helpful, which gives me extra support when I need it. Review collected by and hosted on G2.com.
The platform itself is great, but sifting through irrelevant or over-the-top social posts can be a pain. It takes some effort to separate meaningful insights from the noise, but that’s more a reflection of social platforms than the tool itself. Review collected by and hosted on G2.com.
What I like most about Infegy is that it provides great condensations of a large amount of data. Being able to see overall sentiment, themes, etc. from a query is pretty great! Also, the fact that I can reach out to our account support and get help whenever! Review collected by and hosted on G2.com.
I don't like that the demographics section isn't reliable since it's self reported by users, makes me feel like it shouldn't even be included in the tabs. I also feel that I have to really work with Infegy to get good results but that could be because I need more in depth training. Review collected by and hosted on G2.com.
There's a ton of resources, but this time I needed Morgan's help figuring out why a StarScape query wasn't loading and she took the time to go through options making it super easy for me to duplicate on my end finding a solution to my query trouble. She did all of this without making me feel like an inconvenience or bad for not understanding which is SO appreciated! Review collected by and hosted on G2.com.
The new StarScape feature is a little clunky and can be difficult to navigate, but there are a lot of resources to help through it. Review collected by and hosted on G2.com.
It is user-friendly and has many capabilities. It is easy to set up projects and queries and to make changes to them. The platform loads very fast. What I liked the most was that you do not need to connect FB,IG, Tiktok, Tw (X) accounts to get conversation from those social media networks and it brings data from those sites which is really useful when you need data from those social media networks. It has the discovery of influencers and demographic data that is helpful. The onboarding team and support are very efficient and helpful as well. We love Shawna, our CSM, she is so fast, thoughtful, and supportive! Review collected by and hosted on G2.com.
There are some missing widgets that we would need to have in the dashboards in Atlas to have better visualizations of data, but we talked to them and they will develop it. Sometimes there are some glitches when making changes to the subqueries. Review collected by and hosted on G2.com.
Super helpful and powerful tool-- still learning so much but was able to use it immediately for client deliverables Review collected by and hosted on G2.com.
Still learning-- no cons yet that come to mind! Review collected by and hosted on G2.com.
It's so helpful to understand the sentiment of a product or topic and udnerstand the ins and outs of how it's viewed by real people in real time. It's easy to use, our rep Morgan is immensely helpful in tailoring our searches and ensuring we're not leaving any stone unturned! Review collected by and hosted on G2.com.
I'd love to be able to do a quicker grab of sentiment, the word cloud is helpful but just a bit small to add quickly into a social listening slide and clients often remark how difficult it is to read. Review collected by and hosted on G2.com.
The customizable dashboards are user-friendly and allow for a high degree of personalization, ensuring that users can tailor the insights to meet their specific needs. Additionally, the platform's ability to handle large volumes of data and generate detailed, actionable reports is invaluable for making decisions. The support and suggestions from Infegy representatives, such as optimizing Boolean queries and improving workspace setups, demonstrate their commitment to helping clients maximize the platform's potential. Review collected by and hosted on G2.com.
The initial setup and learning curve can be steep, particularly for users who are not already familiar with social media analytics tools. While the platform offers extensive customization options, this can sometimes lead to a complex user experience that may be overwhelming for new users. Review collected by and hosted on G2.com.
It's increadbily user friendly. Easy to use, excellent simple readble results. Best social platform by far for user experience. Review collected by and hosted on G2.com.
There is a learning curve. Learning how to write queries can be difficult at first, but gets better as you take the time to learn the platform. Review collected by and hosted on G2.com.
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