The willingness of the team to help resolve issues on the project Review collected by and hosted on G2.com.
Sometimes resources seem to be scarce
Self service options are great but we need more training to start with Review collected by and hosted on G2.com.
517 Impartner PRM Reviews
Impartner offers a ton of flexibility when it comes to building an effective and scalable Partner Portal. The tool is easy to use. Between native functions and the customization options there is a ton of possibility to make your portal a one-stop shop for Partners. Also the team at Impartner are very helpful and responsive. Our Customer Success rep Shad has been great and our previous rep April was fantastic as well. They are great at making sure the right resources and experts are available to us. Review collected by and hosted on G2.com.
Some of the LMS functions could be more robust. Particularly when it comes to video training engagement validation and quiz making limitations. Some of these things could be potential quick wins for Impartner and could be considered personal preference. Review collected by and hosted on G2.com.
Our partners had to go to a million different places to find the resources they need. Now they have a user-friendly, one stop shop for all the things they need from training, assets, deal registration, etc.
The whole Impartner team has been incredible. Shad C, Dustin D, Ben S, Kirby have all been such valuable resources for our team answering our questions, brainstorming ideas, and our calls are fun. I understand that's not "techy" but I believe the people you work with at your software vendor are just as important as the software itself. Review collected by and hosted on G2.com.
Not being able to sync attachments or add them to workflows is a minor roadblock we've run into. Luckily we've been able to build workarounds and the impartner team is always willing to hop on a call to brainstorm and implement ideas. Review collected by and hosted on G2.com.
Impartner PRM enables seamless collaboration across our team to identify and implement the most effective strategies for partner support. By consolidating onboarding, training, and partner management into a single, user-friendly platform, it simplifies access to vital information and resources, ensuring we can provide exceptional support to our partners at every stage of their journey.
Additionally, Prue, our Customer Success Manager, has been invaluable in helping us enhance our portal by introducing new products and features that drive partner engagement and success. Her expertise and proactive support have significantly improved our ability to deliver value to our partners. Review collected by and hosted on G2.com.
I wish Impartner PRM offered customer-facing dashboards that would empower our partners to monitor their team's progress in completing required training and journeys. This feature would provide valuable transparency and enhance partner engagement.
Additionally, setting up workflows in Impartner can be quite challenging. We frequently need assistance from our Implementation Specialist, Client Success Manager, or Development teams to create or modify workflows, which can slow down implementation and limit our ability to make quick adjustments. Review collected by and hosted on G2.com.
The logical structure of the platform. It is very easy to categorise assets or incentives for partners. Also is customisable if required, however, the out of the box fucntionality is excellent. The support team is very knowledgeable and keen to help. The implementation whilst lengthy was very thorough and our instance was complex, very knowledgeable team. Integration with SFDC is seamless. Review collected by and hosted on G2.com.
There are soem limitations in communicating to partners - the PRM doesn't have a webinar function, or robust email marketing platform - both of which would be useful. Review collected by and hosted on G2.com.
Comprehensive & Scalable
Ease of Use & Adoption
Robust Feature Set Review collected by and hosted on G2.com.
one area that could be improved is greater flexibility in customisation without requiring additional services Review collected by and hosted on G2.com.
With Impartner PRM you have a lot of flexibility in terms of the partner experience user interface, how to configure the PRM and it's integration with other applications. With it's segmentation capabilities you can also create unique partner experiences for different types of partners or partner programs. We worked with one of their implementation partners, PartnerPath, which really set us up for success. We were just launching a partner program when we began using Impartner and as our program has matured, the PRM has been able to grow and scale with us. Review collected by and hosted on G2.com.
For some of the newer functionality (like TCMA), we have to work directly with the Impartner team to be able to develop and get this functionality live within our partner portal vs. being able to do it exclusively on our own through the PX Studio which we can do with most other functionality within the PRM. Review collected by and hosted on G2.com.
What I appreciate most about Impartner PRM is its comprehensive suite of features tailored specifically for partner relationship management. From its user-friendly interface to its robust customization options, Impartner PRM empowers businesses to effortlessly manage their partner ecosystems. Its centralized content repository and automated posting workflow streamline internal content distribution, while the approval mechanism ensures quality and alignment before dissemination. Additionally, the integration of analytics tools provides valuable insights for optimizing partner engagement and performance tracking. Overall, Impartner PRM excels in enhancing collaboration, efficiency, and effectiveness within partner networks, making it a standout solution in the PRM landscape. Review collected by and hosted on G2.com.
Nothing I can think of now right now but using for 2 years, shaken the tree it looks to solve many needs with more to look at in the future Review collected by and hosted on G2.com.
Workflows is a really powerful feature - you can do quite sophisticated communications using workflows.
They offer a variety of ways to reach out to partners - system notifications, marketing campaigns, push notifications
The platform is technically stable and supports high levels of complexity (multi-langue, multi-tier). Review collected by and hosted on G2.com.
If you want to use their marketing tools (marketing view, news on demand) you will need to do a lot of manual work in maintaining the subscription information as these systems do not have a two-way integration with PRM.
And they are not integrated with each other either, so you have to constantly update information in each system (unsubscribed, hard bounces).
Not being integrated with their marketing tools, you cannot do proper reporting on partner engagement with marketing (only on engagement within the platform). Review collected by and hosted on G2.com.
What I like best about Impartner PRM is its seamless integration with our CRM, particularly the native integration with HubSpot. The implementation process—both for the initial setup and subsequent module additions—has been incredibly smooth and straightforward. The onboarding team has been incredibly helpful, ensuring a smooth transition and setup. Additionally, the customer success team is highly supportive and responsive, always ready to assist with any questions or customization needs.
The platform's customization options are extensive, allowing us to tailor workflows and journeys that streamline onboarding and other operational processes. The segmentation feature is intuitive and enables us to differentiate content based on various partner types easily. Additionally, the Asset Library is visually appealing, supports all file types, and offers some basic cobranding capabilities. Review collected by and hosted on G2.com.
We have yet to encounter any issues. Everything has been smooth and easy to manage so far. Review collected by and hosted on G2.com.
If you’re looking to make a real difference in your team or division, start with an Impartner module that’ll have the biggest impact on your business. Once you've nailed that, you can easily branch out to build a more complete partner ecosystem.
Impartner enables you to digitize manual processes and set up automated workflows that you can manage independently. Additionally, partners can access and update their own company and profile information, keeping the system up to date Review collected by and hosted on G2.com.
While setting up workflows in Impartner is straightforward, managing and organizing them can be a bit limited. Currently, the main way to keep things organized is by using keywords in workflow names, which works but could be enhanced with options for grouping and custom columns for better filtering.
For ongoing improvements, especially with updates to partner programs, it’s helpful to have a Sales Operations team member who’s comfortable configuring both your CRM and Impartner. This can make adjustments smoother and ensure the system stays aligned with program needs. Review collected by and hosted on G2.com.
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