If you can find a phone number for Gusto and speak to someone on the phone, the people are vey polite, pleasant to talk to and very willing to help. This is a stark contrast to other payroll providers I've worked with Review collected by and hosted on G2.com.
After 18 months with Gusto I had my first tax related issue. Gusto underpaid a tax and did not tell me about it. I received a collections notice from the tax agency and immediately submitted it to Gusto. Gusto does everything by email, which means you can't get someone on the tax department on the phone. Over the next month I followed up with Gusto several times. Emails were not returned same day and the email responses were usually vague (We are still investigating... We will have an answer for you by the end of the week). When I called to speak to the person working on the case, that person was always away from their desk.
4 weeks later the issue was still not resolved and I was charged another months penalties and interest. At this point my companies relationship with the tax authority was at risk, so I paid the tax authority directly for the underpayment.
Gusto ultimately tried to "fix" the underpayment by issuing a fraudulent tax amendment to the tax authority. When I told Gusto that the amendment was not correct based on employee time sheets Gusto stopped emailing me. I had to revoke Gusto's authority directly with the tax authority in order to prevent the fraudulent amendment form being processed.
Gusto only offered a $15 credit on my next bill to offset the penalty and interest charges. The $15 was not sufficient to cover penalties and interest and as a credit it would go unused as I will no longer be running payroll with Gusto. Review collected by and hosted on G2.com.
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2,686 Gusto Reviews
First and foremost the customer support experience is fantastic. To me this is the #1 thing that sets it apart from my experience elsewhere. Any time I am stuck, unsure, or completely confused I have been able to get help from support on the phone or chat (depending on the nature of the issue) that has been efficient, reliable, and solutions based. In addition to immediate short term support, when I've provided feedback about something I feel is missing or doesn't make sense to me in Gusto I've actually seen improvement be made in a reasonable amount of time thereafter.
The interface is also extremely user friendly on the admin side, which I feel most competitors fail to prioritize or update (as opposed to the employee side which they do prioritize). And of course most importantly I have yet to have an issue with compliance or regulatory issues over years of working with Gusto with multiple clients at a time.
Handling benefits has always made sense to me in Gusto. When managed by Gusto they are all integrated and synced which is a huge plus on the administrative end. But even when managed outside of Gusto I've always found it intuitive and easy to set up the proper information and deductions. And again when help is required support has been great. Review collected by and hosted on G2.com.
I think perhaps there some limitations to Gusto in terms of the size and complexity of the organization's employee base. I tend to work with small to medium sized businesses so I can't speak to how Gusto would adapt to a large organization. Review collected by and hosted on G2.com.
Gusto makes payroll incredibly simple and stress-free. The interface is clean, easy to navigate, and automates most of the work. I especially appreciate how tax filings and compliance are handled automatically—it saves a ton of time. Onboarding new employees is smooth, and support is responsive whenever we have questions. It’s a great all-in-one solution for start-up companies like us. Review collected by and hosted on G2.com.
They offer a lot of 3rd party solutions that don't integrate directly with the Gusto platform so I have multiple logins for the different solutions (IE 401k, state registrations, etc.) Review collected by and hosted on G2.com.
I've been using Gusto for payroll services and have found it to be a reliable, user-friendly platform that simplifies what used to be a time-consuming process. Gusto automates payroll processing, tax filings, and year-end forms, which significantly reduces administrative overhead for small to mid-sized businesses.
Pros:
Ease of Use: The interface is intuitive and easy to navigate, even for those without HR or accounting backgrounds.
Automation: Gusto handles tax calculations, filings, and direct deposits automatically, which saves a lot of time and reduces errors.
Employee Self-Service: Employees can log in to update their info, download pay stubs, and access tax documents.
Integrated Benefits: Gusto offers benefits administration (health insurance, 401(k), etc.) which integrates seamlessly into the payroll system. Review collected by and hosted on G2.com.
Customization Limits: Some advanced customization features are limited, especially compared to enterprise-level platforms. Review collected by and hosted on G2.com.
I love Gusto for its seamless expense tracking and submission, which lets me easily upload receipts and categorize expenses on the go, with quick manager approvals and automatic reimbursement integration into payroll—saving me tons of time. The payday process is a breeze, with automated payroll runs, direct deposits, and clear paystub access via the Gusto Wallet app, ensuring employees are paid accurately and on time. Plus, Gusto’s tax management is a game-changer, handling federal and state filings, generating W-2s and 1099s, and keeping everything compliant without me lifting a finger Review collected by and hosted on G2.com.
The only thing i wish Gusto had was submitting expenses on the mobile app. Everything else works as expected! Review collected by and hosted on G2.com.
As a growing small business providing STEM education programming across metro Atlanta, Young Engineers of Atlanta relies on streamlined, dependable systems to manage operations efficiently. Gusto has been an invaluable tool in helping us stay organized and compliant with payroll, onboarding, and team management.
What We Love About Gusto:
User-Friendly Interface: The platform is intuitive and easy to navigate—whether we’re processing payroll, setting up new team members, or reviewing reports, everything is clearly laid out and accessible.
All-in-One Functionality: Gusto goes beyond payroll. We’ve used it for benefits administration, employee document storage, and automated tax filings. It simplifies tasks that used to be time-consuming.
Excellent Customer Support: When we’ve had questions, Gusto’s support team has been responsive and knowledgeable, helping us resolve issues quickly.
Great for Small Teams: As a lean organization that employs seasonal instructors and part-time staff, Gusto has made it easy to scale our workforce up or down depending on programming needs.
Gusto was easy to implement, seamlessly integrates with our daily operations, and has become a tool we use weekly to manage payroll and support our growing team with minimal hassle. Review collected by and hosted on G2.com.
Mobile Experience Needs Work: Gusto’s mobile site works, but it’s not as seamless as the desktop version. A more robust mobile app for employers would help us manage on the go, especially when staffing weekend programs. Review collected by and hosted on G2.com.
I am able to efficiently and effectively service multiple clients with multiple employee types. I'm able to easily create time tracking obligations for employees which import right into my payroll runs! I'm able to easily pay contractors or traditional employees, alter pay schedules, run off-cycle payrolls, or bonus runs at the drop of a dime. Gusto is intuitive and knows what I want it to do almost before I do! I also love the HR capability and the peace of mind that comes with knowing Gusto handles all of my client's payroll taxes and tax reporting. I would never recommend another platform because Gusto does it all for clients big or small and is so cost-effective!! Review collected by and hosted on G2.com.
I honestly cannot list a quality or capability of Gusto that I could recommend improvements on. Review collected by and hosted on G2.com.
Customer Support is a way better than ADP or PayChex. When there is a notice or a need to amend payroll, Gusto is much more prompt and faster processing the request. ADP and PayChex are very slow. Also, Gusto has a great integration with QuickBooks Online, so it's very convenient. Ease of most implementation are better than competitors, and Gusto does not charge like ADP or PayChex per processing. It's a flat monthly fee, so the frequency of use is more flexible. Review collected by and hosted on G2.com.
When overriding tax withholding to a flat dollar, Gusto is a little inconvenience. Other payroll service is easier when it comes to override. I hope Gusto update this part to allow user a manual entry. Even implementing the benefit, I need to first go to Benefit tab, activate; then, I can do manual entry. It's a little inefficient as ADP and PayChex do better on this part. Review collected by and hosted on G2.com.
Gusto has been an absolute game-changer for our small business! Coming into this with no prior payroll experience, I was nervous about how to handle such an essential part of our operations. But Gusto exceeded all expectations by making the process simple, straightforward, and completely user-friendly. Its intuitive interface and clear step-by-step guidance ensure that everything runs smoothly without a hitch.
One of the biggest advantages of Gusto was how incredibly easy it was to implement. Getting started was quick and hassle-free, and integrating it into our daily operations felt seamless. Now, it has become an indispensable part of how we handle payroll. We use it all the time to manage everything from payments to insights, and it has made what used to feel like a daunting task second nature.
Beyond its simplicity, what truly stands out is Gusto’s exceptional support team. They’re always ready to help, answer questions, and provide clarity whenever needed. Their assistance has been invaluable, making me feel like I’m never handling this alone.
I also love how Gusto goes beyond the basics by offering strategic financial insights, especially in areas like tax refunds. This added layer of understanding has empowered us to make smarter, more confident decisions for our business. We use this software almost every day and it has integrated very well into all facets of our small business.
If you're a small business owner searching for a strategic and reliable payroll provider, I can’t recommend Gusto enough. It’s not just a tool; it’s a partner that makes payroll easy, efficient, and stress-free. We’re thrilled with our experience and couldn’t imagine running things without it! Review collected by and hosted on G2.com.
Can't think of anything that I dislike about the software. Review collected by and hosted on G2.com.
Gusto's payroll platform is the easiest and most accurate software I have ever used in my 30 years of being in finance. From start to finish, setting up new employees and processing payroll is simple. I also love the reporting feature, which makes running payroll reports for various reasons as easy as clicking through a couple of steps. My other favorite feature is federal and state filings are done through Gusto, so there is no stressing over deadlines or accuracy. Also, I like that our company can import documents such as holiday schedules and employee handbooks to be reviewed by each employee. Overall, Gusto is a fantastic product. Review collected by and hosted on G2.com.
The only drawback I have found using Gusto is when I have the need for customer support, I have to submit a request for a call. I wish I could call directly, however, the callbacks have generally been quick. Review collected by and hosted on G2.com.
Gusto is excellent at reminding the administrator when important deadlines are coming up! From payroll deadlines, to tax filing, and keeping a list of onboarding or offboarding tasks to complete. These features are intuitive and easy to use! I can have my accountant viewing expenses I've reimbursed to employees, or keep the office team up to speed on time-off requests, all while the app keeps track of sick pay, and when staff clocks in and out. I rely on Gusto daily for the features I need to keep my business running smoothly. It has everything you need, all in one place, and was simple to implement; from the start of the switch, we were up and running on the new system within a week! The record keeping and compliance features alone are worth it to help keep our nonprofit accountable. Review collected by and hosted on G2.com.
I only dislike the length of time it takes to load, which I feel spoiled for saying so, because it's less than a minute... Review collected by and hosted on G2.com.
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