Gusto Reviews & Product Details

Gusto changed the game for our team. Here’s what stood out most to me about the platform:

1. User-Friendly Interface with To-Do Checklists

Navigating Gusto felt seamless from day one. The checklists and reminders kept me focused on what mattered most, like submitting payroll, updating benefits, or completing onboarding steps for new hires. Every time I check off a task, it reminds me how much easier HR has become.

2. Customizable Performance Reviews

Our mentorship program is now thriving, thanks to Gusto’s performance review tools. I can tailor review cycles to align with each employee’s growth goals and provide meaningful feedback. This feature has strengthened communication and made employees feel more valued in their roles.

3. Automated Payroll & Benefits Management

Payroll has gone from a time-consuming burden to a few clicks. With automated deductions, tax filings, and direct deposits, I save at least 7–10 hours a week. Plus, Gusto offers really great education and resources around financial literacy for my whole team. That's huge - it shows me that Gusto cares about people and their livelihoods.

4. Reliable Compliance Assistance

Gone are the days of losing sleep over labor laws. Gusto sends alerts about regulatory changes and offers compliance checklists, saving me from sifting through dense legal jargon. When I receive notices or inquiries from government agencies, I simply upload them to the platform, and Gusto’s team let's me know what they need from me or they confirm that it's already been dealt with.

5. Time Tracking & PTO Management

For our fully remote team, Gusto’s time tracking and time-off request features have been a blessing. Employees can log their hours, request leave, and even set up PTO policies, ensuring accurate tracking without endless back-and-forth emails.

6. Integrations

I chose Gusto and Relayfi as a pair. They integrate beautifully. It wasn't until I was already using gusto that I found out that it integrates seamlessly with other tools like slack, Monday.com, and Microsoft365.

Why I Trust Gusto for the Long Haul

One thing that sets Gusto apart is its scalability. I know that as Clear View Compass grows, Gusto will continue to support us with features we’re just starting to explore, like workforce cost tracking and advanced reporting. Their customer service is also incredibly responsive, ensuring I’m never left in the dark. Review collected by and hosted on G2.com.

For me, as a small startup. Gusto is a great fit - I could see how their pricing model might be tough if we grow to a huge team, but so far it's not been an issue that I have to grapple with.

I have also bumped up against challenges customizing my time off policies for part time employees. I want to offer paid days for the holidays we observe, but only for the equivalent number of hours that they usually work. Right now, I struggle finding workarounds. I don't want to pay a part-time entry level trainee for 8hours of work on MLK day when they normally work a max of 5 hours a week. But it's not a deal breaker for me. Review collected by and hosted on G2.com.

Gusto is freakishly intuitive. Employee information and payroll data is so easy to find and update. Also, by not charging per pay cycle, Gusto enabled us to switch to weekly payroll and immediate payouts to contractors, which has been a huge hit with our workforce. Customer support has also been fantastic, via chat or phone. Review collected by and hosted on G2.com.

Because Gusto charges you per payee in your payroll roster, it's not ideal for paying contractors or employees who work somewhat infrequently. I still pay those directly through QBO and reserve Gusto for weekly staffers/contractors. Also, customer service does have daytime office hours, which isn't always great when you're trying to catch up on payroll tasks at the end of the day. Review collected by and hosted on G2.com.

I love that gusto is a one stop shop for everything that I need. I also like that you can pay out a different bank account which I think is really efficient because we have multiple managers and they oversee different parts so to be able to pay them out of different bank account is really helpful. I also love that they’re just so many functionalities within gusto like they have an HR platform that is very helpful. They have a survey platform that’s helpful processing payroll in there is extremely easy. They have an AI bot that is helpful. Their customer support is extremely quick so I just think it’s a really really great alternative. Review collected by and hosted on G2.com.

I do not like with gusto that you don’t have a ability to do any type of notification when someone has passed their probationary period and we do have a probationary period of 90 days to be able to get that notification through our our payroll platform would be extremely helpful instead of having to remember it in Microsoft Review collected by and hosted on G2.com.

I like the layout of the site and how easy it is to navigate around. Most things I need to find are obvious so even for someone who is newer to using Gusto it has been one of the easier platforms I have used. Review collected by and hosted on G2.com.

I was not a fan of Gusto premium, initially we had high expectations for this upgrade but the reps assigned to us weren't very friendly compared to the other employees I've dealt with and it was pretty impossible to get ahold of ether so I just ended up dealing with whoever was available. When we did deal with the assigned reps the vibe for me personally felt harsh and very much like she was leading the conversation. Anything I said was met with defensiveness so I just decided not interacting would be best but felt disadvantages that I could not get the help I needed. Times when I emailed there was just no response so it just did not make me feel valued or appreciated as a customer leading us to ultimately lower our package back down. Review collected by and hosted on G2.com.

Honestly, the interface is user friendly and much easier to use than previous payroll programs we've worked with. Everything is standard if you've worked with payroll systems before, but it's the little details that puts Gusto above the rest - specifically the calendar, that gives you employees anniversaries and birthdays. It even allows for me to set up a birthday card that all the employees can leave a note on for their co-worker! This was something we always tried to do before, but when I had days off, I would easily miss birthdays here and there. Not anymore! Now I can pre-set these cards going out without any extra hassle or worry that I'll be forgetting an employee! Review collected by and hosted on G2.com.

It's not necessarily Gusto's fault and it is something I can change on my end (thank goodness!) but sometimes employee's take FOREVER to onboard themselves. Since we do hard copies of all paperwork anyway, it's usually faster for me to do the onboarding for them. Review collected by and hosted on G2.com.

I love Gusto’s clean, user-friendly interface and how intuitive it is to navigate. It feels modern and efficient—like it was actually built for small business owners and not just accountants. Gusto takes care of all the heavy lifting when it comes to payroll, taxes, and compliance. The automatic tax filings, direct deposits, and digital onboarding for new hires save so much time. Review collected by and hosted on G2.com.

Gusto isn’t the cheapest option out there, especially for very small businesses or startups with tight budgets. Review collected by and hosted on G2.com.

After getting it all set up, Gusto is VERY easy to use, navigate, and integrate. Entering in our bi-weekly payroll is very smooth and its so easy to implement it as part of our payroll process. Gusto also stays up to date with the state laws changes that pertain to payroll and send you emails about them just in case you might have missed it yourself. We use it all the time for all the federal and state reporting as well. After you have Gusto listed as an authorized third party vender, we don't have two worry about any of the tax reporting. All the tax reports they submit on your company's behalf is also listed on the Gusto website just in case you need it for any reason (or just to print and store). We haven't needed to use their customer support very often (which is a great thing and shows you how good of a job Gusto is doing on its own) but the one time we did, their answers were thorough and helpful. I recommend Gusto for all businesses of various employee counts. Review collected by and hosted on G2.com.

This is a VERY minor thing and I understand that selling more services is a necessary thing, but once we decline the suggested 401K options that Gusto was offering, we kept getting offers for the same 401K options. But like I mentioned, its a very minor thing, and we know that something like this happens everywhere. Review collected by and hosted on G2.com.

I've been using this platform for a while now, and I'm honestly blown away by how easy it is to navigate. Everything is super intuitive--even if you're not tech-savvy, you'll feel right at home.

What really stands out is the customer support. Anytime I've had a question or needed help, the response was quick, friendly, and actually helpful ( a rare combo these days!).

The reminders and notifications are a lifesaver too--perfect for keeping things on track without getting overwhelmed.

One of my favorite parts? I don't have to deal with submitting taxes or W-2s myself. That's all taken care of with Gusto, which saves a ton of time and stress during tax season.

Highly recommend Gusto if you want a hassle-free experience with real support behind it. Review collected by and hosted on G2.com.

I would like to see my monthly billing emailed to me without having to login to download the invoice. Review collected by and hosted on G2.com.

Gusto makes it easy to run hourly, salary and bonus payroll. Being able to pay both contractors directly in Gusto, even international contractors, makes Gusto the one stop shop for all payments. Being a bookkeeper necessitated that I find a program that integrated well with Xero and QuickBooks. Gusto makes this seamless. Review collected by and hosted on G2.com.

There have been a few times when there was a discrepancy between the gross bonus amount I typed in to issue an employee and the amount that was calculated on the next screen. I wasn't able to track down what was causing the error, but instead had to adjust my gross amount. That was cumbersome. Review collected by and hosted on G2.com.

I really like the ease of use. From onboarding a new employee, to running reports. Asking the automated system questions really makes guiding ourselves easy.

When we switched to Gusto, we had a horrible experience and the ease of changing and integrating it to our business was a no brainer. Review collected by and hosted on G2.com.

I believe having to start most conversations via chat to request a call vs making a one time call. Review collected by and hosted on G2.com.