Gusto Reviews & Product Details

I find Gusto incredibly user-friendly and scalable for my growing business. The platform's ease of setup and navigation, along with the useful updates, provide me with the confidence I need for expansion. Whenever I've needed additional clarity, the support team has been prompt, clear, and kind. Review collected by and hosted on G2.com.

I have not found any downsides to Gusto yet. Review collected by and hosted on G2.com.

Navigating through Gusto is straightforward. I can easily and quickly locate the tasks I need to complete. All the necessary information, such as pay stubs, taxes, contributions, and benefits, is readily accessible. Their customer service is excellent, and they are highly responsiveNavigating through Gusto is straightforward. I can easily and quickly locate the tasks I need to complete. All the necessary information, such as pay stubs, taxes, contributions, and benefits, is readily accessible. Their customer service is excellent, and they are highly responsive. Review collected by and hosted on G2.com.

One downside is that some features may take a little time to get used to, especially for new users, and certain options can feel a bit buried within the platform. Review collected by and hosted on G2.com.

Pros:

Basic payroll functions work fine. Review collected by and hosted on G2.com.

Cons:

Failed to properly handle state tax filings

Zero proactive communication about filing issues

Contradictory responses from support

Refused to take responsibility for their errors Review collected by and hosted on G2.com.

Easy to use platform, bountiful features, INCREDIBLE customer support. In transferring to Gusto from Paychex, I immediately felt relief. I received excellent support during the implementation and integration of Gusto into our payroll processes and had to make very little changes. Almost every new company does that. Here is where Gusto differs in my mind. Their staff is STILL INCREDIBLE to work with on a regular basis, which is rare today to say the least. Customer service is out the window and the bottom line is the focus and this is the norm. Thank you Gusto for raising the bar. ANYONE can build a software platform!!!! What is rare is the positve, extremely helpful and intuitive system, backed by one of the best (if not the best) support teams I have ever worked with. I absolutely dispise being told "we don't" or "I can't" when dealing with customer service, which is something you don't hear from this team. Instead they use the approach I have for years in customer service: We don't have problems, we have solutions, and although we are unable to fullfill your original request, here are some options and things we can do. Thank you Gusto! Very refreshing to work with people that are knowledgable, empathetic, logical, and that have problem solving skills as well as customer service skills. Your teams kill it every day, thank you for all you have done and continue to do to make this portion of my job so much easier. Review collected by and hosted on G2.com.

I have to be honest, and I know it may cause skeptisism about my review, but I can't think of anything that I dislike about Gusto, yet. LOL. Have I had issues, sure. Gusto quickly offered no -stress solutions. Is there restrictions that I have had to change operations around, yes. Gusto did their best to assist me in getting a solution in place that would minimize impact to our operations, while ensuring we are compliant. I aboslutely LOVE the lets find a solution mentalilty of everyone I have spoken to or chatted with @ Gusto! Don't lose that, I beg of you! It is what sets you aside from the seemingly endless list of payroll "providers". Review collected by and hosted on G2.com.

GUSTO makes Human Resources and Payroll super easy to accomplish. I run several payrolls each week and most of them are coordinated efforts of ProCare and GUSTO. GUSTO is the main setup for all new hires of our companies. Every new employee is set up and payroll is processed through GUSTO for all of our companies. It is very user friendly and easy to use as well as get reports needed to handle day to day operations. Their customer support is very helpful whenever it is needed. GUSTO's integration of new employees is very easy to accomplish. I use GUSTO every day and even from home on my off days if I need to. Review collected by and hosted on G2.com.

I have not found anything that I dislike about the GUSTO apps and processes. Everything works seamlessly for me and our companies. Review collected by and hosted on G2.com.

Before Gusto, I used OnPay to run my payroll. With OnPay's reports being late, employees weren't paid correctly, and it cost me hours to set straight state and federal reporting, leading to hundreds to thousands in fines. I was stressed and felt cheated. So, I looked for a new app and found Gusto. It was only $5 a month more than OnPay, took about 10 minutes to set up, and in the years I have been with Gusto, I found every report accurately filed on time and customer service was always just a message or call away. Our employees not only got paid on time but also immensely enjoyed the interface. Now, I am almost arrogant about how sure I am. Gusto will file everything perfectly, and I feel so grateful that it's the least I need to worry about in running my business. Review collected by and hosted on G2.com.

There's so many helpful features, sometimes it can get a bit overwhelming. Thankfully, the onboarding process goes easy on you and there are lists so you can go one item at a time. Review collected by and hosted on G2.com.

Rippling is so much better. please use rippling Review collected by and hosted on G2.com.

Gusto is perhaps the worst company I've ever engaged with for customer service. Any issue at all? Expect to be put on hold for 45 minutes + with zero insight to resolving the issue. Problems with your account? They will insist you complete the same verification procedures over and over. Have a question about your account? They will give you incorrect information and repeat over and over again there system won't allow you to update anything.

Quite literally the definition of insanity. If you have any self-respect and care about your time and sanity, use Rippling. Review collected by and hosted on G2.com.

Gusto is a thoughtfully designed platform that offers an exceptionally user-friendly experience. It streamlines time tracking, payroll, and money transfers, making these processes both simple and enjoyable. The app-first approach enhances usability, creating a seamless and intuitive system that feels modern and efficient. Review collected by and hosted on G2.com.

Gusto is lacking a bit fo the customization that would be helpful, but they clearly are implementing new features and have a thoughtful approach to processes and the user experience. Review collected by and hosted on G2.com.

I love that anytime I onboard new clients or employees for payroll that I get a call. I recently needed to add non-gusto payroll and the support team really helped me understand the different ways to enter them while also suggesting I seek out a CPA. I was able to very easily add those payrolls and keep our books clearly marked. Review collected by and hosted on G2.com.

I use Gusto solely for payroll. Gusto offers much more and sometimes I get overwhelmed with the amount of offers for other services. Review collected by and hosted on G2.com.

The upside of Gusto is an easy to use web interface. You can use Gusto on a web browser or phone and still be able to manage your account. Review collected by and hosted on G2.com.

Gusto support is not good at all. The support team tends to point you to knowledge base articles rather than helping. They’ve used bait and switch practices with us when it comes to signing up for benefits. They show you one price, you sign. Up for it and then afterwards they tell you the price is higher. Review collected by and hosted on G2.com.