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4.8 out of 5
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MC
Michael C.
Director of Marketing
Internet
Small-Business(50 or fewer emp.)
What do you like best about Grade.us?
Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition.
The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code.
Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public.
The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice.
Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months.
Five stars for Grade.us! Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
It's not that I dislike the dashboard, but I think it could benefit from ongoing development. In particular, I want clients to sign-in and more or less discover what they want to know about their reviews, possibly with the help of interactive charts, I'm also wondering if the app could in some way help share positive reviews in social media. Review collected by and hosted on G2.com.
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Great technology for customer feedback
143 Grade.us Reviews
4.6 out of 5
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BH
Barb H.
Small-Business(50 or fewer emp.)
AM
Verified User in Marketing and Advertising
Enterprise(> 1000 emp.)
Rating Updated ()
Original
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Grade.us?
Ease of setting up a business and linking to review sites. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
No way to do a new scan for business listings once a business is set up. Have to set up new links manually. Review collected by and hosted on G2.com.
AC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
MR
Matt R.
Small-Business(50 or fewer emp.)
What do you like best about Grade.us?
Grade.us has a great support team that is available to help you out with any issues you may have. We use Grade.us to grow our agency's offering and grow our clients reviews and online reputation. They have always been there to support my agency and my team. They come out with new features, updates, and reporting that helps our business stay ahead of the market. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
There is not much I dislike about Grade.us. There is a bit of restriction on email customization for review requests. However, this may be an area that they do have customization features that haven't been shown to my agency yet. Review collected by and hosted on G2.com.
CM
Craig M.
Internet & Finance Manager
Small-Business(50 or fewer emp.)
What do you like best about Grade.us?
Hands down, the support. Anytime I need something, have a silly question, or just need clarification they are all over it. I never wait more than 10 minutes for a response. The platform itself is great and serves the needs of over 1000 clients we have on it. I also like that there are ongoing improvements and not staying static. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
I wish there was a mobile app for users of the platform. Other than that, I like the simplicity of the system. There have been issues of late when it comes to adding SMS numbers in large cities, which causes issues with the clients. Review collected by and hosted on G2.com.
LD
Leah D.
Entrepreneur, 2016 Cohort; Next 36 Ambassador, 2020
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
BC
Brenda C.
Small-Business(50 or fewer emp.)
What do you like best about Grade.us?
I like the fact that my clients reviews will post automatically to their website and flash on the screen when visitors are viewing their site. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
I don't really dislike anything, sometimes going from active to inactive to send a second review request gets me confused. Review collected by and hosted on G2.com.
HH
Hammer H.
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Grade.us?
As a user of a previous system (Reputation Loop) my account was moved to Grade.Us after Reputation Loop was purchased. Although the migration was a bit rocky, I like the ability to fully customize the review experience for my members. As an agency, we need flexibility in how we help our own clients generate reviews. The software provides multiple review stream widgets, as well as customizable email and text campaigns. However, what keeps me with Grade.Us is our support contact, Valerie. Val was our support contact at Reputation Loop, and moved to Grade.Us to support us here. Val is by far the best customer support person I've ever dealt with, going above and beyond to help us get the most out of the system and to help us work through the bugs and issues that pop up with any software. Val is tireless in her quest to make us happy and help us provide the best support to our own members. A software product is nothing without support, and Val helps to offset any other failings we find with the platform. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
There are a few issues I dislike, but not anything that would stop me from using the software. I would like some new features, and like many users I would always like bugs to be fixed faster, but overall I'm a happy user. Review collected by and hosted on G2.com.
AF
ashley f.
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Grade.us?
the ability to manage all accounts from on log in, can provide user's magic links instead of giving full access to profiles, the ability to enable API keys for websites. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
There are limited customization options when it comes to having multiple profiles under one account. Review collected by and hosted on G2.com.
DK
David K.
Agency Founder | Chief Dynamic Officer | Marketing Strategist
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Grade.us?
Very easy to use and set up new clients. The onboarding process is less than 10 minutes per client. And the customer support has been great. The few times I've had questions/issues they team has been quick to respond and resolve everything. You can easily embed the code into websites and also set up email drip campaigns to ask for feedback from recent customer/patients. Review collected by and hosted on G2.com.
What do you dislike about Grade.us?
There is honestly nothing about Grade.us I dislike. I've been using it for years and it's a great solution for our needs. The pricing is very fair and it's easy to set up and use with our clients. I wish all of our agency software tool platforms were this well designed and managed. Review collected by and hosted on G2.com.
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