Front Reviews & Product Details

I like that I can comment on emails and tag my teammates without having to forward them. It is a great collaborative tool and you can easily check previous comments. It is also easy to manage and look at Calendars for the team. Review collected by and hosted on G2.com.

Searching for past emails. I would have to check all inboxes (or categories like OPEN, UNASSIGNED, ARCHIVED) for me to find what what I'm looking for. Maybe because I'm new to the system so I have not truly explored shortcuts or better ways to manage my search.

I find it quite confusing to check which ones are the latest or most recent response when reading long trails of email. Although there is the "jump to most recent" Review collected by and hosted on G2.com.

Front really can make the work easy. The transparency of whoever is currently working or replying to a certain client is also visible and it can easily be taken over whenever things might go wrong for example in our line of business, if an agent need to hand over the conversation to a supervisor, it can easily be transferred. Also front can be integrated with other softwares which can be more efficient in our daily tasks. Review collected by and hosted on G2.com.

In some scenarios, Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort of if you're receiving large volume of messages such as SMS or chat coming from replies from the automation sent by the integrated software, sometime it overwhelms. There are also times that the Front app crashes and is not recommended to use on phone while you're in a weak signal of internet connection or mobile data. Review collected by and hosted on G2.com.

What I like best about Front is its organized folders you can share across different team members. It allows for a collaborative experience, while still providing you with a unique user experience. After learning how to use the draft feature, I have not looked back! I use it daily because of how easy it is to work on drafts and have others be able to take over. I truly enjoy the way you can tag accounts and pull up information quickly. When I spoke to a Front member from customer support, he was quick to answer and very helpful. Their staff is reliable, professional, and Knowledgeable. Overall, I have had an incredible user experience with Front, as well as their customer support. Review collected by and hosted on G2.com.

So far, I have not had any issues with Front that would affect my positive experience. Review collected by and hosted on G2.com.

Sharing inboxes! Having this function allows work to be allocated equally amongst the whole team and provide us with clear visual of workflow and daily tasks. This helps us plan for the day/week ahead without surprises. Front helps transfer data from our email server quickly and efficiently from all inboxes so there's no chance of missing important updates. Because of this, I can rely solely on Front for daily tasks. It has become an essential part of our workflow and we utilize it daily and throughout the day. I would definitely recommend this tool for any business that needs to allocate time, resources, or expertise to a large population of employees. Review collected by and hosted on G2.com.

I've noticed an issue with receiving multiple emails from 1 personal regarding different topics often get lumped into the same thread even though they are unrelated. This makes it difficult to see all required tasks. But this is a rare occurrence and only happens when we receive multiple emails within the same time frame. Review collected by and hosted on G2.com.

At first, Front started off as a great communication tool with very minimal implementation required. Instead of forwarding emails amongst co-workers and teams we were able to keep it all in one spot. Then it became our pivotal Customer Support tool, which was a big game changer. The ability to create shared inboxes for our different teams and move tickets around is pivotal. Integrating Front with Salesforce and Jira easily has allowed us to keep everything organized. We use Front exclusively now for our emails and support. Review collected by and hosted on G2.com.

Occasional outages - but as a fellow software company we realize this is par for the course. Review collected by and hosted on G2.com.

Front makes clearing out my inbox easy. I no longer have to worry about thousands of emails piling up. Front makes something that was burdensome into something that is manageable. The implementation of Front was super easy thanks to the people that helped us. Their customer support is unmatched. They always give timely responses and they're always willing to help. I and the company I work for use Front daily and it has brought our response times down significantly. It has a number of features that we use, but I personally love the analytics side of things. I use it in my morning reports for our CEO. And lastly, Front was very easy to integrate. Front makes it easy to integrate our workflow and translate that into efficiency. Review collected by and hosted on G2.com.

The only downside that I can think of is maybe the search feature. I have had a few people complain about not being able to find emails that they search for. Review collected by and hosted on G2.com.

The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. Review collected by and hosted on G2.com.

Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! Review collected by and hosted on G2.com.

It’s fast, just as slick on mobile. Also the shared inbox -- especially canned templates and @internal comments make collaboration effortless. Review collected by and hosted on G2.com.

I’d love deeper AI assistance that reads the whole conversation thread and drafts responses automatically. Review collected by and hosted on G2.com.

I like that I can get my assigned statements, emails, and I can just type @coworkers name to involve them in an email conversation instead of having to forward it. When I finish with emails and assigned tickets, I can archive them and don't have to hit like three different icons to do so. It's an easy program to use and I use it every single day for work. I used Microsoft Outlook prior to using Front, and it was very easy to integrate from Outlook to Front. The ease of using this program is so easy, that I haven't had to contact Customer Support at all. But they are just a click away if I do need them. Front is a much easier program to use than Microsoft Outlook and I really love it. Review collected by and hosted on G2.com.

The only thing I don't like is when I respond to an email it automatically archives it. Sometimes I need to keep the email, and I have to actually click on the drop down menu to just hit send. Review collected by and hosted on G2.com.

Front supports great email format for inter office communication with in a email chain. I am able to ask questions to co workers that they can see as well to have a proper response back to clients. I love the ability to set different snoozes to emails to alert back to me in the timely manner i prefer.

Having it work with in tandem with the program Monday eases the work load and the repetition Review collected by and hosted on G2.com.

The only down side and its mostly me would be to have a longer time with the send timer before it actually sends the email. Review collected by and hosted on G2.com.