(16)
4.9 out of 5
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Freshteam by Freshworks
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CM
Curtis M.
Techincal Recuriter for the Regional Cyber Center -Southwest Asia
Defense & Space
Enterprise(> 1000 emp.)
What do you like best about Freshteam by Freshworks?
The products ease of use is what we love the most about the FreshTeam. It was quick and intuitive for the team to input and organize our candidate’s information. The Dashboard is straightforward and easy for our Hiring Managers and Recruiters alike to see what is happening throughout the process. Our recruiting manager has fallen in love with the applications tracking of email communications with each candidate. This ability alone has us re-thinking our email subscriptions storage levels. We have been able to quickly see any and all correspondence with the candidates, a HUGE time saver. No more searching through tons of email for one message. Review collected by and hosted on G2.com.
What do you dislike about Freshteam by Freshworks?
My comment is not so much as a dislike but more of a request for a feature. We see this product as an organizer and time saver allow the recruiting team to be proactive. The applications tracking of communications is awesome but lacking one aspect of communications between the candidate and recruiting team, “Voice” communications exchange. If Freshcaller was integrated into the application it would simplify the task of reaching out and logging calls with the candidates. WE WOULD LOVE TO SEE THIS….hint…hint. Review collected by and hosted on G2.com.
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290 Freshteam by Freshworks Reviews
4.4 out of 5
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CV
Cathleen V.
IT Systems Analyst
Construction
Mid-Market(51-1000 emp.)
What do you like best about Freshworks?
Freshworks platform has been a welcome change for me and honestly refreshing to use. Review collected by and hosted on G2.com.
What do you dislike about Freshworks?
There's so much, we haven't been able to make use of it all yet. Review collected by and hosted on G2.com.
SM
Shiv S M.
Founder
E-Learning
Small-Business(50 or fewer emp.)
What do you like best about Freshworks?
What I like most about Freshworks is how easy it is to set up and use, with automation that integrates seamlessly with your email and chats. Review collected by and hosted on G2.com.
What do you dislike about Freshworks?
The limited customization for more complex workflows. It’s great for basic needs, but, it can feel restrictive if you have very specific requirements. Review collected by and hosted on G2.com.
UC
Verified User in Consumer Goods
Mid-Market(51-1000 emp.)
What do you like best about Freshworks?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable. Review collected by and hosted on G2.com.
What do you dislike about Freshworks?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution Review collected by and hosted on G2.com.
VR
versha r.
Assistant Manager - Inside Sales
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Products used within Freshworks: Freshsales, Freshteam by Freshworks
What do you like best about Freshworks?
QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD Review collected by and hosted on G2.com.
What do you dislike about Freshworks?
SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART. Review collected by and hosted on G2.com.
MS
Mohammed S.
Mid-Market(51-1000 emp.)
What do you like best about Freshteam by Freshworks?
The most helpful feature is the generation of reports. We're able to track the entire recruitment cycle of a candidate on a daily/weekly/monthly basis. The entire process is just automated and once you set up the key attributes you require in your reports thats it. You are free to customize the criteria and then the mail is automated based on your desired timeline. Review collected by and hosted on G2.com.
What do you dislike about Freshteam by Freshworks?
One downside of the tool is that there are a number of bugs which keeps on occuring showing an error. though these are not very frequent but they act as a setback for a fast paced hiring environment. There also is this occur which has been very frequent in the past few months i.e. once you draft a mail to the candidate and send it across the page shows an error 404. Though it shows an error yet the mail is sent to the candidate. At times the same mail is sent twice to the candidate. This is a major drawback in the software as the experience is not smooth enough. Review collected by and hosted on G2.com.
MM
Madhuri M.
Human Resources and Operations Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Freshteam by Freshworks?
It has a user-friendly interface that is intuitive and easy to navigate.
The ATS tool is useful to capture all the candidate-related information and additional fields can be added to capture more information. There is no limit on the number of jobs that can be opened and each job can be assigned to a recruiter.
The reports section has advanced analytics which is very helpful to understand the hiring process. Freshteams made it easy to track and manage candidates, in turn making it easy to review applications, schedule interviews, and collaborate with the hiring team. Review collected by and hosted on G2.com.
What do you dislike about Freshteam by Freshworks?
As soon as a job is closed or kept on hold, the applicants attached to that particular job get unassigned and will be moved to the talent pool, which is a downside because searching for the candidates who were listed for that particular job will no longer be seen in that job. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Freshteam by Freshworks?
Freshteams helps us to streamline communication and project management. It has helped our team to collaborate more efficiently and boost productivity. Managers can keep track of all leaves, attendance and time management. Review collected by and hosted on G2.com.
What do you dislike about Freshteam by Freshworks?
The mobile application could have additional features for a consistent experience across devices. Review collected by and hosted on G2.com.
KW
Katie W.
Small-Business(50 or fewer emp.)
Products used within Freshworks: Freshteam by Freshworks
What do you like best about Freshworks?
I was hoping to use it to automate my upcoming appointment reminders, as well as to send out automated follow ups. The process was much more cumbersome than expected. Review collected by and hosted on G2.com.
What do you dislike about Freshworks?
I paid for the full year to get a discount, then as my assistant dove into the setup, it was much more cumbersome and taking a lot longer than anticipated. I switched to another vendor, Thryv, and within a week's time, we have more setup than we did in a month of Freshworks. Unfortunately due to their return policy, I'm out for an entire year's investment, but the ease I have with another vendor is worth that loss to me, and it's a valuable lesson for me to learn: not to prepay a year before I fully vetted something out. Review collected by and hosted on G2.com.
HT
Hanuj T.
CEO
Internet
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
HM
Harikishan M.
Software Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
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