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1,026 Dotdigital Reviews
I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective.
I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues.
We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly Review collected by and hosted on G2.com.
We have never had any issues with Dot Digital as a platform, we did have a period of 1-2 years where we didnt have an account manager. I believe a period of change at Dot Digital caused this to happen but since it was picked up around Christmas it has been a perfect experience, with our account manager on hand at every turn to help us Review collected by and hosted on G2.com.
What I love most about Dotdigital is the endless customization options that are incredibly user-friendly. The platform makes it easy to tailor campaigns to fit specific needs, which is a huge plus. The onboarding and training process is fantastic, ensuring that users are well-prepared to make the most of all the features.
Additionally, Dotdigital stands out for its exceptional customer support. The team is always responsive and helpful, making sure any issues are quickly resolved. Another strong point is its powerful integration capabilities. Dotdigital works seamlessly with various other platforms like your webshop, ERP and CRM system making it a versatile tool for marketers. Review collected by and hosted on G2.com.
he cost can be quite high, especially for smaller businesses or those with tight budgets. Also, the extensive features can be a bit overwhelming at first, and it might take some time to get fully comfortable with all the functionalities. Review collected by and hosted on G2.com.
Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns. Review collected by and hosted on G2.com.
Dotdigital is quite expensive and the creative options available when designing an email template can sometimes be restrictive to an inexperienced user. A template design service is available, but this is also expensive when you are working with a tight budget. A direct integration with Pipedrive would also be helpful, although Zapier does provide what we need (if we pay for a Zapier subscription). Review collected by and hosted on G2.com.
At Gripps, from a marketing perspective managing a complex tech stack that includes an ERP like NetSuite, multiple Shopify stores, and more than one brand can be seen as a daunting challenge. We needed a solution that could seamlessly integrate with our systems, provide powerful insights, and enable effective communication with our diverse audiences. Dotdigital has exceeded our expectations.
The platform's ability to unify data from our various systems has been a game-changer. It allows us to create highly targeted and personalized campaigns, ensuring that each of our brands can connect with its audience in a meaningful way.
Dotdigital offers robust analytics and reporting capabilities. The insights we’ve gained have helped us make data-driven decisions, optimize our campaigns, and improve customer engagement. The automation tools are intuitive yet powerful, enabling us to scale our communication efforts without compromising on quality. Additionally, their support has been second-to-none and truly sets Dotdigital apart. The team is always responsive, knowledgeable, and ready to assist whenever needed.
Overall, Dotdigital has become an indispensable part of our marketing and communication strategy. It’s a reliable, scalable, and innovative solution that we would highly recommend to any business managing a complex tech stack and looking to elevate their customer engagement. Review collected by and hosted on G2.com.
Not real downsides with Dotdigital. They have a roadmap and frequently update with new features. Review collected by and hosted on G2.com.
Dotdigital is a very intuitive platform - really easy to use and navigate. The interface and UI makes it a platform that's helps to get the job done. I uses this platform almost daily.
The AI function really helps to make content development more efficient and speedy.
Uploading lists is a really simple and quick process.
Form set up is also very easy - helps to make a busy marketeers life easy.
Customer support is very good we always get a prompt response from Jay Jones in a timely manner.
Reporting is also very easy to use. Review collected by and hosted on G2.com.
The email nurture section is a little tricky. It's a new aspect to our team. maybe needs to be used more to grow confidence in using this feature.
However the training we had was good - explained in an easy to digest way.
I'd like to understand more aspects of the integration to our CRM. Review collected by and hosted on G2.com.
We moved to Dotdigital in 2024 and have had no regrets. The platform has so many features our old marketing platform did not have and the onboarding was super easy and detailed. The customer support and our account manager are wonderful and I have never had to wait more than 24 hours for a question to be answered. The also have AI built in to help you create creative and eye appealing content! Review collected by and hosted on G2.com.
I have not found anything that I do not like yet. Everything has been wonderful! Review collected by and hosted on G2.com.
Dot Digital has been excellent from day one. Having worked with them previously at Marie Curie and now Sue Ryder, I am finding them consistently good. The customer support from our account manager, Tom, has been great, and the online chat function sees that I never get stuck. Dot Digital is easy to use, I use it on a daily basis. It's also great that it's easy to implement and easy to integrate with other platforms. Having used Mailchimp previously, this system beats it. Review collected by and hosted on G2.com.
There are a few key things missing from designs, and it seems that big picture thinking has been implemented instead of actually thinking of user experience. This includes things such as the chat icon blocking data in the bottom right hand corner of a report, SMS reporting via a Google Sheet not being a thing just to name a couple. Review collected by and hosted on G2.com.
Customer service - they have an amazing AI bot called Winston who answers the majority of my questions / points me to the help articles I need. If the bot can't answer it then a human is there to help within a couple of minutes. My account manager - Sean - is really helpful with more complicated questions and they've even arranged calls for our dev with their technical team over complicated coding questions.
Easy and intuitive platform - Dotdigital is a really in-depth platform with the option to do pretty much anything you could want from an ESP but it's built in such a way that you can usually figure things out and don't have to read loads of help articles / have training to be able to send an email. Review collected by and hosted on G2.com.
Pricing and lots of extra costs - we have a monthly plan which appears to include lots of functionality however when you delve into the detail there are hidden costs ie. renting keywords to send SMS even though the plan includes SMS. Review collected by and hosted on G2.com.
DotDigital is very intuitive to use and out of the other market competitors offered the best value for money. Everyone we have worked with has been quick to respond and we have had a thorough on-boarding period so far. The platform offers us better reporting than we have ever had before and we are looking forward to using it more moving forward. The migration package has been extremely successful for us and we have seen great results. Review collected by and hosted on G2.com.
The training was a quite generalised and we would love to see more specific use case training in the future. Review collected by and hosted on G2.com.
Dotdigital stands out for its intuitive interface and robust feature set. The platform is straightforward to implement and seamlessly integrates with the Microsoft Dynamics 365 platform, making it an invaluable tool for managing and measuring marketing communications. The automation capabilities are particularly impressive, allowing us and our clients to create personalised and targeted campaigns with ease. Additionally, the analytics and reporting tools provide deep insights into campaign performance. Review collected by and hosted on G2.com.
Because Dotdigital is such a powerful platform, the learning curve for new users can be steep, requiring investment in training to fully leverage all the features. Some advanced functionalities could also benefit from more detailed documentation. There are occasional delays in customer support response times. Review collected by and hosted on G2.com.