Donorbox Reviews & Product Details

Donorbox is easy to use for a nonprofit just getting started, and it has plenty of features allowing it to grow with us. There is no cost to get going, and we like that it politely asks donors to help pay for processing fees (does not ask for a tip). It does a good job of setting up recurring donations, tracking donors (including their giving history for tax purposes), and it was quick getting started with our first donation campaign. Integration with the payment processor was quick and simple, and there is a nice customizable auto-receipt sent to the donor immediately after their donation. We had the ability to speak with Donorbox sales on the phone before signing-up, which was extremely helpful during product evaluation, and knowing what to expect and do with our account, which was free to setup. Review collected by and hosted on G2.com.

There are potential fees associated with additional features like CRM (priced per contact), and to receive a lower platform fee (percentage of transaction), there is a plan with a monthly fee for a "Pro" or "Premium" plan. You will also need the "Pro" or "Premium" plan for some features like analytics and receipt rebranding. Review collected by and hosted on G2.com.

We needed a giving kiosk at our church. Donorbox live provided an easy solution. The setup was very straightforward and we were able to quickly implement the new system. I also appreciate the ease of use. Since we work with a large rotation of volunteers, we aren't able to train and implement with difficult systems. Once fired up, everything is very intuitive. Review collected by and hosted on G2.com.

While I appreciate the functionality of the kiosk, the pricing does feel high. The transaction fees are greater than the other giving platform that we use for our charitable donations on top of the monthly fee for the service. Unfortunately, the other platform that we use doesn't have a kiosk option. So, we are paying for the convenience and hoping that it generates more charitable gifts. Review collected by and hosted on G2.com.

It has allowed my business (Welsh Histories) the opportunity to receive donations from those who are interested in donating. Prior to Donorbox, my only other form of donation was Patreon and, as you can imagine, it is a daily effort to get people to sign up for it as not everybody uses it. With Donorbox, this problem has been solved - people are far more likely to donate when on my website. So, thanks for the excellent service. Review collected by and hosted on G2.com.

I am yet to find a single dislike about Donorbox. One area to improve, perhaps, could be a comments section with the donation button which gauges the views of those making donations, or not. This would allow us to adapt further to our audience's needs and help them connect with our social cause. Review collected by and hosted on G2.com.

This software package is so affordable, easy to install and use and get all of its benefits in a short time and once it is done, it keeps going on without any further effort to keep and maintain it. It integrates payment processers and gets immediate and timely information about the donors, transaction number, amounts donated and a monthly cumulative report on total donations. This feature of details of donations is the most invaluable together with periodical deposits by Stripe to our bank account, so that we have money to spend. Review collected by and hosted on G2.com.

I had difficulty in updating my Campaign details, because the menus are a bit confusing and the edited details get lost. Further, integration with payment processors is very tedious and intricate, may be perhaps because of strict security requirements by Stripe and Pay Pal. Also, pairing of Stripe M2 reader with the Kiosk tablet is sometimes not easy. In addition, the selection of Campaign Page and Campaign Form are confusing and I had difficulty in linking it with our website.

Most of the advanced features cost extra money each month and such extra payments make this software expensive and unaffordable for organizations with modest budgets for payment of this software. Some of the most useful features could be included in the basic plan and make it more valuable and affordable for small non-profit organizations. Review collected by and hosted on G2.com.

I used DonorBox for a fundraising campaign and the experience was very positive. The interface is intuitive and allows you to create a campaign in just a few steps, customizing description, images and goals. The payment system is secure and supports several options, facilitating donations.

One of the strengths is the ability to easily share the campaign on social media and via email, increasing visibility. In addition, customer support is prompt and available when needed.

The only thing that could be improved is the reduction of fees on donations, but overall it is a reliable and effective platform to raise funds. Recommended! Review collected by and hosted on G2.com.

The only thing that could be improved is the reduction of fees on donations, but overall it is a reliable and effective platform to raise funds Review collected by and hosted on G2.com.

Donorbox made it incredibly easy for us to set up and manage our fundraising campaign. The platform’s user-friendly interface, seamless integration with our website, and ability to accept recurring donations helped us raise over $7,000 last year. The customizable donation forms and automated donor receipts also added a professional touch to our campaign. We especially appreciated the analytics dashboard, which allowed us to track donations and donor engagement effectively. Review collected by and hosted on G2.com.

While Donorbox is a fantastic platform, the processing fees can add up, especially for larger donations. It would be great to have more flexibility in customizing the donor checkout experience.

I would have also liked a little bit more flexibility when designing the campaign look. Review collected by and hosted on G2.com.

It is easy to use even to onboard neophytes to the work. Your custormer service folks have patiently helped me learn the ropes when our charity had questions regarding using your software. Review collected by and hosted on G2.com.

I really prefer having a telephone number to contact someone. I realize that emails are more effecient, but when you are dealing with technical things and other people's money, it would be greatly appreciated if there was a number to call not just a faceless email to write to. Please consider adding this feature. Review collected by and hosted on G2.com.

Simplified database interface of donations. You can include checks, digital payments and so much else. Easily integrates to our email management system and the migrations process from our old platform was simple and quick to implement. Review collected by and hosted on G2.com.

Occasionally the ease of use also means basic functionality. The forms are okay but are difficult to customize and you are given a rigid framework to work within. Customer support can sometimes take a long time to respond. Review collected by and hosted on G2.com.

Our nonprofit chose Donorbox because of the positive experience we'd had on the donor side previously. Donorbox allows us to spend only what we need to accept donations in a user-friendly way. We plan to integrate with our CRM using an affordable add-on. We're so glad Donorbox doesn't require us to purchase a higher tier service overall in order to get this functionality.

We were able to set up a fundraising page and form very quickly. Our experience with customer support so far has been great, responsive and accomodating when confusion about ACH versus bank transfer arose (involving unexpected fees that they then refunded). Review collected by and hosted on G2.com.

We have two main frustrations. One has been that donors do not receive immediate email confirmations when donating via ACH or bank transfer. They have to wait until the funds clear, which can take up to a week if it's over a holiday weekend. The second is that when we update our donation form, despite showing as updated on the preview page, it does not get reflected on the campaign page itself. We are still consulting with support on how to fix this. Review collected by and hosted on G2.com.

It was the easiness of creating an account and implementing it with our website. The integration was simple and very quick, less than one hour. Also, the fact that you can create monthly subscription in a few clicks is just fantastic. People can access it frequently and the Donorbox is a well-known brand that people trust. In case of trouble, people can always communicate with the customer support and have the answers they want. Review collected by and hosted on G2.com.

It would be great to have more payment portal as some countries do not support Stripe. Review collected by and hosted on G2.com.