Docusign Reviews & Product Details

Docusign is THE document management system. Everyone knows and trusts it . The tools it has are great. It was relatively easy to set up and does exactly what we need. Review collected by and hosted on G2.com.

I doubt anyone at Docusign has ever had to use it on a daily basis. Everything from logging on to the App are painful and hard. It's not something you're going to look forward to.

So many things you can't do on the App, or if you can it's so unfathomable I've not been able to fathom it.

I get an email saying someone has completed a form... but who? that's a secret apparently. I have to open the PDF to find out. Hang on - I've got 50 here, just talk among yourselves will. you while I open 50 PDF.

Nearly there... Review collected by and hosted on G2.com.

It is simple to use and is highly user friendly. Even if you are not registered user and someone adds them as signer using their email address they will get the link to validate the document and provide signature along with required fields that is setup by initiator and it cost less then other users.

I use it on a daily basis to get contracts signed by both my company and vendor. We have also integrated the DocuSign with ARIBA so that once the document is signed a repository will create in ARIBA . Review collected by and hosted on G2.com.

The reporting feature can be enhanced and more fields can be added like filter by signatory. Review collected by and hosted on G2.com.

The interface is easy for end-users to sign documents Review collected by and hosted on G2.com.

I have been a systems admin for over 4 years - I've learned how to administrate programs such as Salesforce, Microsoft 365, various CRMS and telephony systems. I can confidently say the admin console is cumbersome and overly complicated. I tried cancelling our account but was unable to, which led our account to autorenew. When I explained the situation to their collections team, they were inflexible and not considerate at all for our experience. I repeatedly asked to resolve the issue amicably, explain the situation, speak to a manager, have our case escalated it, and received no support. It took Docusign on average 3-4 weeks to respond to our emails. This issue started in August 2024, it is now March 2025 and it is still not resolved. We are a small mom and pop operation. I am a team of one (1) person, and I will likely never use Docusign again because this experience has been a huge drain on our limited resources and unsatisfactory.

TLDR: their autorenew policy on contracts is predatory and their collections team is uncooperative. I would expect better customer service from a company that has a large monopoly on the market and presumably enough money to dedicate resources to these kinds of issues. Review collected by and hosted on G2.com.

Docusign gives me the ability to send anything and everything we need for the hiring and HR process to be signed by needed parties. It is tracked and sends reminders when there are pending items, which takes that off my plate. Easy to then download when complete and save! Review collected by and hosted on G2.com.

Wish we could upload multiple docs to 1 envelope Review collected by and hosted on G2.com.

Docusign is integrated with Salesforce and it is easy for us for send documents for signature process and also capture the signatures in the documents and maintain everything based on the workflow we create in the same record for tracking purposes. We also have track of how many people the signature request has been sent to and also have a log of parties that signed the document. Review collected by and hosted on G2.com.

The one issue that we are facing in the current workflow is indicate docusign if the party has sent the signed documents in an email, it just keeps sending remainders to the parties. This limitation has been a blocker for us and had to implement additional code on our end to stop those emails. Review collected by and hosted on G2.com.

nothing because I found another company that offers the same thing cheaper and simpler and better in every way Review collected by and hosted on G2.com.

deception and theft (charged me months after I canceled subscription), was not user-friendly, very confusing packages and rules, difficult to figure out, constantly changing the software around, VERY LIMITED SUPPORT (and none when you really need it) Review collected by and hosted on G2.com.

The ease of being able to create documents and place the fields. I like that you can correct the form and resend and not lose all your information. Review collected by and hosted on G2.com.

Only thing I have noticed is that when it ask for initials it pulls the first 2 letters of the first name. I need to see if I can correct this in settings. Review collected by and hosted on G2.com.

Among all the electronic signature tools I've used, DocuSign stands out as the most user-friendly and accessible for managing signature processes. It has great options to customize default signatures and update them as needed, which simplifies the handling of similar documents that are repetitive. The customer service I've received has been excellent, they are very reliable and fast in their service. Review collected by and hosted on G2.com.

At first it took me some time to get familiar with setting up specific permissions for multiple signers, but once I got over the initial learning curve the tool has become very intuitive for me, so cheers to all! Review collected by and hosted on G2.com.

It is working well for signatures and trusted Review collected by and hosted on G2.com.

The service is giving a lot of errors.

The customer login flow is not working properly

UX is ma ess and very hard to find things

Cancelling plan is impossible - the pages redirects me to another place or asking me to complete puzzles, why? Review collected by and hosted on G2.com.

As an Admin Docusign is Easy to Use and implement. It's integration with User Details is interesting. Customer support is very strong. Review collected by and hosted on G2.com.

Ther is not anything to dislike about Docusign. Review collected by and hosted on G2.com.