CXQuest
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CXQuest
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Lyssna
(125)
4.5 out of 5
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CXQuest Reviews & Product Details

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CXQuest Overview

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What is CXQuest?

CXQuest by CXGroup is an award winning customer engagement platform that helps businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals. CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience.

CXQuest Details
Discussions
CXQuest Community
Languages Supported
German, English, Japanese, Spanish, Chinese (Simplified)
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Product Description

CXQuest is a customer engagement platform that helps businesses listen and react to their customers better.

How do you position yourself against your competitors?

CX Quest stands out

1 - ability to support many communication channels (SMS, Voice, Email, web/mobile chat, tablets, social, rating sites, handwritten documents)

2- ability to process any type of customer request (not just feedback)

3- ability to process free text messages and detect meaning. Ability to alert based on context in real time

4- Very user friendly

5- Value offering for SMEs

Seller Details
Seller
CX Group
Year Founded
2014
HQ Location
Coral Gables, FL
Twitter
@cxgroup
370 Twitter followers
KR
Overview Provided by:
Ken Reimer
CEO | Altair Software

Recent CXQuest Reviews

KP
Kiran P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Really well thought out EFM system that focuses on the right things"
• The overall archicture and the setup is just smart • Autotagger: the system’s ability to automatically tag feedback records based on context • ...
Read more
NJ
Nadim J.Small-Business (50 or fewer emp.)
4.5 out of 5
"Something everyone needs"
As a start-up, we have enjoyed the flexibility that CX Group offers us both in terms of their willingness to customize the tool but also in their p...
Read more
SC
Steven C.Enterprise (> 1000 emp.)
5.0 out of 5
"Amazing Product"
I love how we are able to analyze all the data we have built up in our CRM over the course of many years. We have learned many interesting points t...
Read more

CXQuest Media

CXQuest Demo - Dashboard.JPG
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CXQuest Demo - Customer Profile.png
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CXQuest Demo - Engagment+Card+View.JPG
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CXQuest Demo - Channel+Analysis.JPG
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CXQuest Demo - Free Text engagement
Let your customers speak with you via text message for ultimate convenience
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CXQuest