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MSP360 Backup Reviews & Product Details

MSP360 Backup Overview

What is MSP360 Backup?

MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs and IT teams. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.

MSP360 Backup Details
Product Website
Languages Supported
English
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Product Description

MSP360 Backup is an easy-to-use solution with centralized management, monitoring, and reporting. The platform is natively integrated with all major public cloud services to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

How do you position yourself against your competitors?

Why MSP360 Over Other Backup Solutions?

- Cost-Effective: Competitive pricing with no vendor lock-in, reducing total cost of ownership.
- Multi-Platform Support: Windows, macOS, Linux, and various cloud providers under a single platform
- Security & Compliance: Advanced encryption, multi-factor authentication, and compliance-ready backups.
- White-Labeling: Custom branding for MSPs to enhance their service offerings.
- Multi-Cloud Storage Support: Compatibility with multiple third-party cloud storage providers, including Amazon S3, Wasabi, Backblaze B2, Microsoft Azure, and Google Cloud, offering flexibility and redundancy.


Seller Details
Seller
MSP360
Company Website
Year Founded
2011
HQ Location
Pittsburgh, PA
Twitter
@msp360
2,805 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Description

MSP360 is a best-in-class Backup and IT Management Platform for MSPs and internal IT teams developed to protect your data and your endpoints from the most advanced ransomware threats.


JS
Overview Provided by:
Marketing Associate at MSP360

MSP360 Backup Integrations

(1)
Verified by MSP360 Backup

Recent MSP360 Backup Reviews

OW
Oliver W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Fabulous program"
All my customers under one interface. Everything works (so far <eg>) and all at an incredibly affordable price. If something doesn't work as it sho...
JG
Javier G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great backup solution"
Cloud storage solution, unattended automated backups
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"MSP360 is a sophisticated Enterprise-level backup system provided at reasonable cost"
MSP360 agents are easy to install and configure, and their management console is web-based and easy to use. The system is very economical.

MSP360 Backup Media

Official Downloads

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Video Reviews

511 MSP360 Backup Reviews

4.5 out of 5
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511 MSP360 Backup Reviews
4.5 out of 5
511 MSP360 Backup Reviews
4.5 out of 5

MSP360 Backup Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
OR
Software Engineering Lead
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about MSP360 Backup?

I tried several system image backup solutions and CloudBerry seems to be the most flexible and the cleanest backup software with intuitive UI that unlike many of the other ones are not dumbed down to attract novice users. You feel in control of what you are doing with your files and with your backup plan. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Minor issue but here and there I notice English mistakes in the UI such as using "operation system" instead of "Operating System" or "by security reasons" instead of "for security reasons", that I think come from translations to English.

Update: The grammatical mistakes seem to be fixed by now. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

I need the peace of mind that I can restore my systems quickly in the event of HDD crashes, which happens not rarely. The average age of a hard disk is about 5 years and so every hard disk is just waiting to fail and take all the data with it. Knowing that I'm protected against data loss allows me to focus better on my business. Review collected by and hosted on G2.com.

ZF
IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about MSP360 Backup?

The service - simply amazing, everyone is VIP!

I got a Zoom meeting with a technical person for half an hour

who patiently explained me the all technical options to back up.

They are honest and fair

The ability to make backups wherever u want !

The detailed explanations with pictures !

& of course - the cheap price ! Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I wish there options to back up with one click button.

There should be more all-in-one storage

like the one-click backup on Wasabi or Amazon that they offer. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Solved my entire cloud backup problem including Microsoft 365 Mail

and Google

at a cheap price

&receive updates from their amazing app ! Review collected by and hosted on G2.com.

OW
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about MSP360 Backup?

All my customers under one interface. Everything works (so far <eg>) and all at an incredibly affordable price. If something doesn't work as it should, the competent support is immediately available. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I am still missing the function to shut down the PC after a backup. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Management of all customers in one central location - well solved. Review collected by and hosted on G2.com.

KM
Network / Systems Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

We love how easy the software is to deploy, configure, and troubleshoot. They are also continuously adding new features and improving the product overall. MSP360 Managed Backup has quickly become our one stop shop for customer backups whether its a simple file backup to image, VM, or even Google Workspace or Office 365 integration. As an MSP the central dashboard is of daily use to use to see all our customers backup job status in a single, easy to read page. The product truly is a hidden gem for its price allowing you to easily integrate most 3rd party cloud storage providers and with its quick install and simple installation. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The only problem we currently have is that the user facing API for the management portal is currently incomplete. We are working with customer support on this so that we can automate account creation for our customer onboarding process. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

For us the biggest thing is being able to see all of our customers in a single spot without the need of checking in manually or relying on email alerts. Over the years they have continued to improve the product by adding new features and capabilities and we've found MSP360 cover 99% of what our customes need whether its a simple backup on a server or workstation all the way to VMware or Office365 backup, they have us covered. Review collected by and hosted on G2.com.

EF
Technical Support
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about MSP360 Backup?

One of its main aspects is its ease of use, its support is quite effective and the customer service is very good, not to mention that it is a very intuitive and clean platform to look at. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

Managed Backups has few negative aspects, so I will give them all, one of them is that you must pay for a license to be able to customize your web portal, this should not be the case since in my case many licenses are purchased and having to acquire one extra to be able to put your brand on the platform, this is absurd. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Managed Backups has a plus and that is that you can manage all your backups from the same platform and the best thing is that it is in the cloud, you do not have to go to a server to log in to search and configure the endpoints again, you can view everything and manage from one place. This takes you too long. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about MSP360 Backup?

MSP360 agents are easy to install and configure, and their management console is web-based and easy to use. The system is very economical. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I would not say I dislike this aspect, but MSP360 is so sophisticated and the technology so cutting edge and continuously developing, that I spend a lot of time opening tickets to understand how to configure their latest iteration. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

Other competing Enterprise-level backup systems are more expensive and involve a lot of time to get started with. Review collected by and hosted on G2.com.

VG
Security Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Backup?

We are using it for backup our endpoint devices & remote user devices as well.The most appealing aspect ofMSP360 Standalone backup, in my opinion is it's user-friendly interface along with strong, adaptable functionality that can be tailored to the needs of both small ana large businesses. Because of its smooth connection with the diffrenet cloud storage providers, scalability and flexibility are guraranteed. The software is a dependable solution for protecting important data without overwhelming the user with complexibility because of its strong encryption and security features , which provide users piece of mind. It is also simple to schedule and manage backups. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

The learning curve for some of MSP360 Standalone backup's more sophisticated features is its biggest flaw. Even though the UI is simple to use for straightforward activities, non-techies may find it difficult to navigate the more intricate configurations. Furthermore, the pricing structures can get pricey, especially for greater storage demands. Which could worry smaller businesses or individuals on a tighter budget. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

It offers a strong solution for backing up both local and cloud settings, addressing the vital need for dependable data protection and recovery. By providing a single, user-friendly interface that supports a broad range of the storage options, it addresses the challenge of maintaining diverse backup plans across several platforms. Because of its adaptability, data is always safe and simple to restore, reducing downtime and avoiding data loss. I can manage backups with much less complexity and time, which is a huge benefit. I can rest easy knowing that my data is safe and can be promptly restore when needed. Review collected by and hosted on G2.com.

DP
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

Solid integrations, flexibility, and pricing. It's easy to use, and has great customer support. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

There's not a single complaint that I have. It could always be cheaper, I suppose, though I'm satisfied with the price. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

I was previously a Carbonite partner, and MSP360 Managed backup is an absolute breath of fresh air. It works, it is easily managed, the website is fantastic. I can easily restore, edit the backup scheme, and more from the website-- which is very responsive.

The onboarding process was a cinch, the support is fantastic (not that I need it often). The pricing is more than fair, and gives you a lot of choice between different storage platforms. I personally use Backblaze B2, and it works so, so well. Review collected by and hosted on G2.com.

SK
DevOps Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Backup?

It is the best file and directory backup software and the best part is that it is compatible with all Operating systems. I can see and store all my important files and directories on MSP360 Standalone storage. I purchased a Standalone Backup solution that provides 5TB of storage space for backup. I use it every day to sync important Objects. It also provides an Object locking system for better security. I can also backup my applications databases, images, and VM backup. I also recommended to use the software.

It is integrated with my operating system very well and installation and implementation are easy.

MSP360 Standalone Backup customer support is also helpful. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

I don't think there is any downside to the backup software. It is working as expected. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

It is solves to backup all my PC data like images, files, database, VM images, and directory on the MSP30 Standalone Backup storage. I am not worried about any system failure because I have all my important data backups. Review collected by and hosted on G2.com.

FC
Senior Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about MSP360 Backup?

It's super flexible - you can use it with pretty much any cloud storage out there. Plus, the interface is really easy to get the hang of, whether you're a small shop or a big company. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Backup?

If I had to nitpick, managing Office 365 backup licenses could be a bit smoother. It's not terrible, but there's room for improvement there. Review collected by and hosted on G2.com.

What problems is MSP360 Backup solving and how is that benefiting you?

MSP360 Managed Backup is solving a big pain point for us - trying to keep on top of backups across all our clients. Before, it was a real headache trying to juggle different backup tools and interfaces. But with MSP360, we have this one centralized platform that handles it all.

The biggest benefit is the time and hassle it saves us. The intuitive dashboard gives us full visibility into the backup status for each client, so we can quickly identify and address any issues. And the ability to manage everything - cloud storage, retention policies, reporting - from a single pane of glass is a total game-changer. Review collected by and hosted on G2.com.