(18)
4.8 out of 5
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Claritysoft
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UM
Verified User in Marketing and Advertising
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Claritysoft?
It's not hard to learn and use right off the bat. I figured out how to build a report on my own. I was able to use the tool immediately after training and could have probably figured it out on my own -- that's how fairly simple it is.
Their customer service team is really responsive and nice. Sometimes they resolved things quickly, other times they did not. See below for additional feedback on this. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
While it is simple to use, it is not very intuitive in certain areas. My biggest complaint is having the Lead activities and in a separate place than the Account activities. I think that's horrible. How am I supposed to access the historical conversation and activity if I can't see it all in once place? That is not efficient nor intuitive. That's probably the most important section of the software. That's where I spend most of my time when I'm using CRM systems.
Additionally, the global search function is super clunky and not intuitive and too many steps. Design and interaction-wise it's not an ideal functional experience. It requires an extra click on a checkbox even after you click on the Globe -- doesn't a globe already imply global search? Why should I need to click on "include Accounts (which in Leads) if wanted to global search? I would much rather uncheck it than have to check it every time. Additionally, half the time stuff didn't show up when I searched for it even though it was really there. Either it required clicking on a "List All" button to make all the records reappear first before searching, or it would simply not show up.
It was INSANELY slow! And oftentimes Claritysoft would point the finger and pointed the finger at my employer (internet connection or even the city's internet signal), who then would point the finger back at Claritysoft. And then there would be no resolution. This happened a few times. It frustrated me immensely that the tool I was relying on every minute of every work day was not working well often and affected my productivity. Review collected by and hosted on G2.com.
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Extremely versatile, easy to us product with excellent customer service and support.
103 Claritysoft Reviews
4.3 out of 5
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FS
Flavia S.
Custom Group Consultant
Small-Business(50 or fewer emp.)
What do you like best about Claritysoft?
Activities reminders are helpful. Been able to click on the links for itineraries and group help too. There is not too many things I'm fond of the CRM. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
Clarity soft is integrated with our Order admin system. I have seen that in that integration sometimes when we submit orders, claritysoft does not capture all the data that we put in our form. Sometimes it does, which makes it inconvenient to have to contact another co worker about the missing information. There is no color system I can use with the Stage. This could be beneficial for people that has ADHD like me. Also, Claritysoft contact management is not the best in the sense that every lead is created, even if it is a repeat, creates a new contact and that creates too many duplicates. There should be a way it can detect is the same person. We need ways that the notes can add color, bold, italica and things like that. All plain notes are not the best. Review collected by and hosted on G2.com.
JH
Jeffrey H.
Territory Account Manager
Mid-Market(51-1000 emp.)
What do you like best about Claritysoft?
The interface and subcategories are much easier to move around in compared to my last job which was using salesforce. I find it very easy to accomplish my tasks and to find out where to go when something new comes down the pipeline. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
The only thing I dislike about clarity soft is that I am having to constantly log back in after being away from it, and then sometimes it just boots me off of the previous screen, which is not fun. Review collected by and hosted on G2.com.
EL
Evan L.
Regional Business Manager, Southeast
Small-Business(50 or fewer emp.)
What do you like best about Claritysoft?
Good experience in general. Have only been using for 3 months though. It is EXTREMELY intuitive, very easy to customize. Love how you can filter results and searches without much effort at all! Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
Nothing per say, I've used Salesforce in the past and this does seem a bit easier to use. I guess the only thing I dislike is that I wish it would pick up when Accounts or Contacts appear to be duplicates, and automatically merges them. Review collected by and hosted on G2.com.
NR
Nettie R.
Vice President of Sales
Mid-Market(51-1000 emp.)
What do you like best about Claritysoft?
The easiest implementation and best customer support team. It's easy to use and they keep adding valueable features. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
Learning reports was a little challenging for me. I've led several software implementations and struggled to do this on my own. Thankfully our integration included some training where Susan was phenomenal in helping me set up weekly KPI reports based on our needs. Review collected by and hosted on G2.com.
LR
Lee R.
Chief Operating Officer
Small-Business(50 or fewer emp.)
KS
Kristen S.
Small-Business(50 or fewer emp.)
What do you like best about Claritysoft?
The customer service team is very responsive and takes the times to thoroughly address any issues or questions we may have. The CRM is always growing and the team considers (and often implements) suggestions given by its users. It is always growing and getting better as features are added a few times a year. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
The interface can sometimes be a little clunky if (like us) you like to see a lot of information on one page. Review collected by and hosted on G2.com.
LD
Laura D.
Small-Business(50 or fewer emp.)
What do you like best about Claritysoft?
I like how it works back and forth between my email and clarity. I can utilize both systems and the communicate and transfer information well Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
If I bring up an email, and I want to copy and paste the same information in the email to another area, I cannot do this. Also, sometimes the system is slow. I convert to a sale, I go into sale and it is not there. I refresh and sometimes even sign out and go back in and its not there. I re do the sale, and later two sales show up. Review collected by and hosted on G2.com.
JS
J. Louis S.
Business Development Manager
Small-Business(50 or fewer emp.)
What do you like best about Claritysoft?
Customizing their CRM platform unique to your business needs was much easier than expected even for a beginner. Claritysoft provides great resouce tools to learn how to use their software and reaching out for support help is excellent!
Their platform is constantly being updated to meet the needs of its customers along with a very competitve price. I highly recommend you take advantage of their free trial period to see how easy it is to manuver throughout the platform and see for yourself how easy it is to customize....that closed the deal for me. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
It's hard to identify anything I dislike about Claritysoft. We use the software for managing the sales process. The only feature that was troublesome at first was setting task reminders and a call to tech support solved that challenge. Review collected by and hosted on G2.com.
MS
Monique S.
Small-Business(50 or fewer emp.)
What do you like best about Claritysoft?
It's a great database, very helpful for sales, and logging/tracking leads, opportunities, etc. It's a great assest our small trucking company has acquired. Transitioning from contacts via email and phone, to NOW having a HUB, for information; I'm very excited to continue to grow and expand utilizing Claritysoft. Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
I'd like it if the custom quote template was a little more user friendly. I think it'd be great if we were able to upload a word, pdf, or excel document, that we're already using to add to Claritysoft in order to push out quotes through the CRM. Review collected by and hosted on G2.com.
FC
Fred C.
Principal
Enterprise(> 1000 emp.)
Rating Updated ()
Original
What do you like best about Claritysoft?
Project management software that helps you streamline your work and deliver with consistency. A fully integrated project management CRM allows you to easily coordinate your work and activities so everyone knows what needs to get done, who’s responsible and when it’s due. With innovative CRM project management tools, you can spend less time trying to connect the dots and more time gathering useful insights, all while keeping everyone on the same page and headed in the same direction. Activate a pre-built sequence of tasks and activities based on the project type. Automatic workflows ensure that nothing falls through the cracks and that you deliver consistently every time! Review collected by and hosted on G2.com.
What do you dislike about Claritysoft?
Understanding all the different screens and navigating to the area you are looking for initially took a bit of learning. Slight modifications to import tools. Automatic email, text, etc. plug ins. Review collected by and hosted on G2.com.
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