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4.8 out of 5
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CiviCRM 
UI
Verified User in Information Technology and Services
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about CiviCRM?
CiviCRM is free and open source product created for not-for-profit organizations to address the need for professional CRM system. CiviCRM grows with the community, with each new release (every few months) getting more and more amazing features that support every day operations of not-for-profits. CiviCRM contains "modules" like Contacts management (with multiple address types, communications preferences, relationships between contacts, tracking of communication between staff and constituents, custom fields as per each NFP needs), Event management (with online payments, receipts, name badges, automatic reminders, discounts etc.), Mass-mailing and newsletter delivery management (with customizable delivery groups and look and feel of the emails), Membership management (with online renewals, automatic reminders, online payments), Grants management, Donations/Fundraising/Pledges management (with online payments and multiple permissions levels), and Reports to report on all collected data. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
A lot of great features are a bit hidden and not widely known so reading documentation and/or contacting developers who implemented CiviCRM in the past may be required for some setup. Review collected by and hosted on G2.com.
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CiviCRM is a very flexible and powerful system for non profit organizations
83 out of 84 Total Reviews for CiviCRM
3.9 out of 5
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Overall Review Sentiment for CiviCRM
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AB
Andy B.
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about CiviCRM?
The ability to scale your database size and user base without negative cost implications. We have over a million records and hundreds of users each month. It's solid from the start, and customizing can be done with the help of the CiviCRM community and the vast extensions available. Search Kit + Form Builder provides a powerful unified UI for searching and reporting, making your CiviCRM data more usable. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
An implementation could be overwhelming if your organization lacks a clear view of what it wants. There are multiple ways to approach a solution in Civi, so working with a partner is best to get your implementation off right. You will need to find proper VPS hosting as it is resource intensive. Review collected by and hosted on G2.com.
MB
Michelle B.
Music Teacher
Small-Business(50 or fewer emp.)
MM
Marianella M.
Director of IT
Small-Business(50 or fewer emp.)
AN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about CiviCRM?
It's great that it's free and if you know what you're doing I imagine the open-source piece is a benefit. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
it's not the most user-friendly. You would need someone on your team who knows what they are doing. Review collected by and hosted on G2.com.
JM
Josh M.
President
Small-Business(50 or fewer emp.)
What do you like best about CiviCRM?
Pretty open source - well maintained - powerful - on your own platform - choices on payment processors - CMS platform - really felxiable Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
No centralized support - updating can provide some challenges Review collected by and hosted on G2.com.
AN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about CiviCRM?
I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work. Review collected by and hosted on G2.com.
JN
Jamie N.
Managing Director
Computer Software
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about CiviCRM?
CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations then equivalent CRMs and case management tools. One of most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost then other fundraising database alternatives. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about CiviCRM?
It's got a lot of features so you can see a whole range of information about your contacts but the membership component just works really well "out of the box" and integrated with a Drupal website can make the whole member portal thing really easy to manage. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
Setting up different layouts for different user roles can be a bit fiddly and needs some careful thought. Review collected by and hosted on G2.com.
BR
Bastiyan R.
Full Stack Developer
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about CiviCRM?
CiviEvents and memberships takes the spotlight including the possibility to use Discounts and all these are modular services. I love the fact that you can create custom fields without diving in too much to the backend. CiviMail, Scheduled Jobs, Reports are a few more great features to mention. also, I love creating custom forms via profiles Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
There are a few improvement points I would like to mention
1) User Experience / User Interface
This is one area Civi really needs to really focus on. User Interfaces have come along way during the last few years and Civi has not kept up to date with this. If this is not addressed ASAP CIVI won't have a future
2) Database Design
Custom Fields in the Database saves the relationships as a comma-separated record. This stops us from using CiviCRM as a Data Layer or a complete backend due to the issues of removing commas. Otherwise, CiviCRM can be a great tool for complete backends.
3)Marketing and PR needs to follow Review collected by and hosted on G2.com.
SD
sadashiv d.
Senior Software Consultant
Mid-Market(51-1000 emp.)
What do you like best about CiviCRM?
1) It offers good UI, easy to use for admins.
2) Good functionality/features like mailings, membership, contribution, etc.
3) Handles loads of data eg. I have more than 200 thousand contacts in the database of one of my client.
4) Nice package as a open source system. Review collected by and hosted on G2.com.
What do you dislike about CiviCRM?
1) It needs a good technical person/people to manage it in long run. I speak here about upgrades, you may need a technical person to perform upgrades.
2) If you have a lot of custom development, the development and upgrades need a skilled developer as civicrm has it's own way of doing stuff
3) Few internal apis are not generalized and break (this is at a technical level and the developer have to use workaround with that) Review collected by and hosted on G2.com.
CiviCRM Categories on G2
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