298 Celonis Reviews
I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems. Review collected by and hosted on G2.com.
A bit hard to learn at first for users without a data background, some might feel overwhelmed without training. Review collected by and hosted on G2.com.
Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes. Review collected by and hosted on G2.com.
The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution. Review collected by and hosted on G2.com.
its execution management it positions itself a a alternative for the likes of Execution Management System, This helps businesses see the wrongs in the system . But it gives step by step solutions to the said problems Review collected by and hosted on G2.com.
The process of integrating it to pre-existing programs with in the business and complexity it gives to first time users of the system. Review collected by and hosted on G2.com.
It helps uncover inefficiencies, bottlenecks, and compliance issues through real-time analytic. Also celonis is offers exceptional visibility into business processes by mapping them based on actual data from enterprise systems like SAP, Salesforce, etc. Review collected by and hosted on G2.com.
While powerful, Celonis can be complex for new users without a background in data analysis or process mining. Review collected by and hosted on G2.com.
I really appreciate how proactive the support team is. They don't just sit back and wait for us to contact them, instead they come to us with suggestions and best practices that have genuinely helped us optimize how we use the platform. Review collected by and hosted on G2.com.
No downsides or dislikes at all with the celonis. Review collected by and hosted on G2.com.
Celonis really helped with our business modelling specially with the Onboarding process. It also helped us a lot with our organizational structure development. Review collected by and hosted on G2.com.
Customer support might be difficult to reach sometimes as they handle lots of customers at the same time. Review collected by and hosted on G2.com.
Excellent customer support service. Anytime I tried reaching them out, I was totally satisfied. Review collected by and hosted on G2.com.
Application response time might be slightly slower at some times. But very rarely. Review collected by and hosted on G2.com.
We gained the maximum control of our system through Celonis. It helped us a great way to deal with the internal process optimization. Review collected by and hosted on G2.com.
Sometimes system can lag due to the server issues. Review collected by and hosted on G2.com.
QoL features and amount of them; constantly improving ease of use; number of compatible source systems or other tools available e.g. in Action Flows; dedicated customer service team; user friendly UI Review collected by and hosted on G2.com.
Some of the features take too long to load and sometimes I feel like they shoud be 'saved' once loaded 5 minutes before the next load [maybe there is a better way to describe it, sorry]. Review collected by and hosted on G2.com.
The app include all sort of analysis a process analyst wants Review collected by and hosted on G2.com.
I was unable to export the results to use it in presentation preparing apps such as MS Powerpoint Review collected by and hosted on G2.com.
