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4.4 out of 5
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C2 ITSM
40 C2 ITSM Reviews
4.2 out of 5
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SC
Stéphane c.
analyste applicatif
Mid-Market(51-1000 emp.)
What do you like best about C2 ITSM?
The possibility to customize the functionality to meet our needs. The simplicity of using the portal by the clients and the simplicity of displaying requests as we want for the resources. Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
The details screen of requests is very busy. The status labels take up a lot of space at the top of the screen, as do the names of resources and clients. I would like to have more space in the description so I don't have to enlarge it.
In the Management screens, it is sometimes difficult to quickly know which line we are selected on because the colors are the same. Review collected by and hosted on G2.com.
MD
Marc-Andre D.
It support manager
Mid-Market(51-1000 emp.)
What do you like best about C2 ITSM?
The application is fully configurable and easy to configure. Each menu can be edited according to our needs. keyword research is also a strength of this application Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
System fields that are immutable and mandatory. We do not have the possibility to change the colors of the menus or the lists and it's not easy to program automatic email reminders Review collected by and hosted on G2.com.
JB
Jean-François B.
IT administrator
Mid-Market(51-1000 emp.)
What do you like best about C2 ITSM?
The simplicity of creating new requests type with a simple form creator. The creation of automation. The possibility of creating KB articles for the users. Their support is great. Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
The documentation needs an update. The KBs that are available for the system administrator contains a lot information, but it is far from complete. Review collected by and hosted on G2.com.
CM
Claude M.
Coordonnateur des actifs de service et des configurations
Enterprise(> 1000 emp.)
What do you like best about C2 ITSM?
That we can adapt C2 itsm to your need an our reality. Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
Nothing, we have great support fromC2 weather is about cloud migration, uses of C2 or how we can adapt the tool for our need. Review collected by and hosted on G2.com.
RL
Roxane L.
Analyste en informatique
Enterprise(> 1000 emp.)
What do you like best about C2 ITSM?
The flexibility of the tool and the customer service provided by the team of analysts and technicians. Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
The graduation of improvements made from a test environment to the production environment. Review collected by and hosted on G2.com.
UH
Verified User in Higher Education
Mid-Market(51-1000 emp.)
What do you like best about C2 ITSM?
C2 est un logiciel très intuitif, la CMDB permet la gestion de l'inventaire de nos quipements et logiciels. L'inégration avec Azure s'integre très bien à notre infrastructure. Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
Il manque une meilleur intégration avec SCCM pour la gestion automatique de l'inventaire des ordinateurs. La gestion des projets en utilisant C2 a été compliqué pour notre équipe. Review collected by and hosted on G2.com.
AC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about C2 ITSM?
The custom business rules that we can create
The client portal is very effective in retrieving more information from them
The available ways to implement connectors
The built-in knowledge base Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
The complexity of making simple tasks
The long waiting period for bug fixes and changes
3rd party implementations are very rough; see nonexistent.
The kickoff is too slow and too long Review collected by and hosted on G2.com.
UE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about C2 ITSM?
L'automatisation de certaines tâches, optimisation de processu, personnalisation très vaste et le catalogue de produit et base de connaissance très efficace avec la recherche par mots clés sont des atouts.
Soutien en français, multiplateforme,
Développement personnalisé et le soucis de l'accompagnement du fournisseur. Review collected by and hosted on G2.com.
What do you dislike about C2 ITSM?
C'est un outil dans lequel nous devons investir du temps pour profité de son efficacité.
Les rapports sont limités est ne sont pas utiles à tous les domaines.
L'application présente certaines lenteurs, mais c'est fluide 90% du temps. Review collected by and hosted on G2.com.
DG
Denis G.
Expert Business Analyst
Mid-Market(51-1000 emp.)
RM
Robert M.
Analyste spécialisé en sécurité
Mid-Market(51-1000 emp.)
C2 ITSM Categories on G2
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