426 Bandwidth Reviews
Overall Review Sentiment for Bandwidth
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When working, Bandwidth is fine. It serves its purpose like any other company could do. Review collected by and hosted on G2.com.
Their customer support is literally the worst I have ever come across! I am a customer success manager for a portfolio of customers and we utilize bandwidth for the clients to use sms within our flatform to support & run their businesses. We had a large group of customers whose sms suddenly went down with 0 warning or notice that they were out of compliance. That is not the worst. It has been 6 weeks and some of these customers are still down! Bandwidths support sometimes takes an entire week to respond and they are incredibly unhelpful. No matter how we try to help our customers by escalating, we cannot get a response. Bandwidth's support is quite easily the worst I have encountered in tech! Review collected by and hosted on G2.com.
Bandwidth is a true partner. For example, they are proactive about managing our services have notified us when we were approaching capacity and needed to add more. They have also collaborated with us when designing new redundancy features. Additionally, their portal is easy to use, making the services easy to administer. Review collected by and hosted on G2.com.
In the last couple years our account managers have changed personnel more often than I would like (and not necessarily because people left the company -- they hadn't). We used to have a better cadence where we would discuss our account and to review their product roadmap. That has lacked consistency in recent times. Review collected by and hosted on G2.com.
The Portal is one of the (If not THE) best in class fo any carrier I have worked with. The Account team support is also amazing and very responsive along with the response time on support tickets. Review collected by and hosted on G2.com.
Pricing seems to be an ongoing discussion point and could use some real help, especially when talking about large TN/DID footprints. Multi $ porting fee and above average per minute rates are way above many wider market carriers and large turnoffs for a carrier with as much supply as BW. Review collected by and hosted on G2.com.
Call Routing seems to work better than some of our other carriers. Review collected by and hosted on G2.com.
The portal does not let you search for a Brand. It also times out when you have a lot of Brand pages you have to step through to find the one you are looking for, then you have to wait a couple minutes for it to start populating again.
You can't search numbers for port-outs.
Would be nice to have a link to get to search better for locations under numbers. Review collected by and hosted on G2.com.
Great Support. Bandwidth provides customers with great, timely and relevant information via good documentation and helpful webinars. Bandwidth really cares about its customers. Review collected by and hosted on G2.com.
Inflexibility with terms for small companies. Review collected by and hosted on G2.com.
Like the portal, easy to get around and see my stuff Review collected by and hosted on G2.com.
Had a ticket on this --- was not able to assign SMS to one of MY numbers - because we had no campaigns - it was fixed the next day, but that was bad. Review collected by and hosted on G2.com.
They've got a tremendous technical Team. They truly are a people first company. Review collected by and hosted on G2.com.
Nothing so far. All our issues are addressed in a timely fashion. Review collected by and hosted on G2.com.
