(18)
3.9 out of 5
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AzureDesk
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TL
Trent L.
Management Consultant
Management Consulting
Small-Business(50 or fewer emp.)
What do you like best about AzureDesk?
Simple ticket layout, ability to refine ticket selection, powerful ticket search feature, dashboards, Knowledge Base, Integrations and the responsiveness from the AzureDesk team. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
Areas which are currently under improvement include mobile accessibility and a faster loading time of tickets. Review collected by and hosted on G2.com.
30 AzureDesk Reviews
4.5 out of 5
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UI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about AzureDesk?
I like its interface and a ease of setup so yes a good tool to manage tickets. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
May be a deep reporting can help managers to have a high level picture Review collected by and hosted on G2.com.
MK
Manoj K.
Manager- Product Solutions & Category Management
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about AzureDesk?
The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. It is easy to navigate and use. Enquiries and issues are efficiency managed resulting in higher customer satisfaction. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
I don't see a major issue in Azure Desktop except level of customisation available. There are some technical glitches at times but those are resolved easily with the support from customer service team. Review collected by and hosted on G2.com.
UC
Verified User in Computer & Network Security
Mid-Market(51-1000 emp.)
What do you like best about AzureDesk?
Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
Customization options may require more technical expertise, which could be a challenge for some users. Review collected by and hosted on G2.com.
AS
Ayush S.
Assistant professor
Mid-Market(51-1000 emp.)
What do you like best about AzureDesk?
It helps manahge the business by keeping all the software and data together which can be referred to easily while managing different task. Eases communication between different departments and better manages tasks. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software. Review collected by and hosted on G2.com.
VK
vinoth k.
Technical Lead -Infra
Mid-Market(51-1000 emp.)
What do you like best about AzureDesk?
Azuredesk helps me to integrate well with my softwares and keep its data at one stop.They also have good customer support to help us when stuck.Working in this tool is much easy and user friendly. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
There are little limitations whe it comes to remote desktop and notifications Review collected by and hosted on G2.com.
UC
Verified User in Computer Networking
Mid-Market(51-1000 emp.)
What do you like best about AzureDesk?
This software is a well-integrated platform for all our customer service-related tools, interactions and automation. It allows us to maintain requestions in the time dependant manner to allow quick turnaround time. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
For tickets that need further investigation or approval, it becomes tedious as there is not designated priority list or category that can be assigned. Maybe a flagging system will help. Review collected by and hosted on G2.com.
TR
T. R.
Lead Software Engineer
Enterprise(> 1000 emp.)
What do you like best about AzureDesk?
The user interface is quite simplified. Every essential options are there on dashboard. AzureDesk is a multi function ticketing system. It can be work with slack as well. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
Couldn't find any major flaw. But Few customization is missing in AzureDesk. Sometimes notification doesn't come on time. Review collected by and hosted on G2.com.
EG
Eder G.
IT Manager
Small-Business(50 or fewer emp.)
What do you like best about AzureDesk?
I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
I would that is an unsupported type of conections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limit a little your connections Review collected by and hosted on G2.com.
SC
Subramanian C.
Werkstudent Project Management Office
Enterprise(> 1000 emp.)
What do you like best about AzureDesk?
It simplified helpdesk software to customize the ticketing needs and closure easily.
The application has all the must-have needs in a ticket closure and tracking website. Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
Support center response and waiting time to improve.
Apps reporting and integration interactions to improve for better customization and transition from the old software. Review collected by and hosted on G2.com.
AK
Amy K.
Team lead
Mid-Market(51-1000 emp.)
What do you like best about AzureDesk?
It has very great features like
Unlimited mailbox storage
Great ticket management system
Support center which can handle several customer questions on its own
Reporting system which is par better than any other software in competition Review collected by and hosted on G2.com.
What do you dislike about AzureDesk?
This could be software to find any flaws.
One of the best customer service and support software in the market and a really recommend to integrate in business.
Would suggest to improve the response time else its a fantastic software Review collected by and hosted on G2.com.
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