Asset Bank Reviews & Product Details

Could not fault the standard of person to person customer care with our Customer Support Lead, Angela. Queries have been dealt with in a friendly manner and online calls organised every few months which has been helpful. Our company is currently going through a re-organisation of folders in order to be able to find assets more efficiently and Angela has really helped us on our journey, ensuring we are made aware of continuous improvements that may aid our on-going project. Review collected by and hosted on G2.com.

With continuous improvements and new features we are discovering, it has been a learning curve to say the least! Since beginning my role in the company getting my head around the software was challenging at first however Angela has been on hand to support with this onboarding and I now feel a lot more comfortable using the system and its features to their full advantage. Review collected by and hosted on G2.com.

Asset Bank is fantastic for organising all of your imagery, logos and video assets. We've been able to house all of our clients assets in easy to manage folders and the unique ID number has taken out an unecessary back and forth on which image to use on websites or digital campaigns. I also really like the lightbox feature, this is a handy element to be able to share images with external parties. Review collected by and hosted on G2.com.

It's a bit annoying that our client users can't manage / create / delete folders so they have to get us to do it for them. Review collected by and hosted on G2.com.

Asset Bank efficiently stores all your images, providing seamless access to colleagues across your business in a centralized hub. This eliminates the need for any individual to manage image distribution. With a well-organized keyword system, the search functionality works exceptionally well. The platform ensures robust storage, with all images safeguarded by a secure, password-protected system that complies with GDPR regulations. Review collected by and hosted on G2.com.

Initial set-up is definitely difficult to understand, especially if you are new to the company. It takes a bit of training to onboard an individual to be comfortable to use the system. Review collected by and hosted on G2.com.

Asset Bank has been an integral part of visual asset management for our global creative teams. Being able to customize it to our needs has been immensely helpful. Review collected by and hosted on G2.com.

Improvements to Reporting would be beneficial. In the past I have wanted to pull reports for specific metadata and it was not easy to generate those numbers. Review collected by and hosted on G2.com.

Our team recently transitioned across to the new cloud based version of Asset Bank and i've been really impressed with how smoth the process went. The team at Asset Bank have been extremely helpful and made suggestions and recommedations based on how we would be using the system and spetn time understadning our needs. They have chekced in regularly and been proactive and even suggested ways of promoting it internally to our staff to increase staff uptake. Uploading content and mantaining the system is easy, which is great for our small team. The other admins have found it easy to use and intuitive. Any issues we have had have been dealt with very quickly when we have raised a ticket, all in all i'm very happy with the platform, its interface, the way it can be cusotmised and set up to suit our needs and how easy it is to maintain. Review collected by and hosted on G2.com.

The AI functionality is not perfect, so we do find that we have to go through and check the auto tagging functionality, but generally its picks up on 50% useful things and 50% slightly wrong or inaccurate, but i know that is new tech that is still being improved and developed. Review collected by and hosted on G2.com.

Assetbank can house all your images and make it really easy for all colleagues across your business to access your images in a centralised place. It means you don't need any one person allocating images to collegues. The search function works well, as long as you have a well structured keyword system in place. The storage is robust and all images are kept behind a secure password protected system, to insure GDPR compliance. Review collected by and hosted on G2.com.

The images always had watermarks on when reviewing them on screen. Thsi meant you couldn't always see the images clearly. However, we are now updating our system, so we can hopefully get this removed. Review collected by and hosted on G2.com.

Hands down the best level of person to person support for any service I've encountered. Our dedicated contact is very responsive and just the other side of an email. They're very accomodating and have really helped us on our journey. Our cintact has a real depth of knowledge and is as much a consultant as a support contact. Review collected by and hosted on G2.com.

Compared to some products out there it doesn't look quite as slick, but actually it's got everything you'd expect and more as regards features. Review collected by and hosted on G2.com.

I think the quick, friendly and actionable customer support has been key in our decision to move to Asset Bank. Review collected by and hosted on G2.com.

It's UI is maybe not the prettiest, but this does not get in the way of it's functionality. Review collected by and hosted on G2.com.

We have used Asset Bank for over five years and have found their training and support staff incredible knowledgeable and helpfu Review collected by and hosted on G2.com.

The system has not been compatible with NetSuite but hoping this will change in the future. Review collected by and hosted on G2.com.

Customer Service

Tranining

Ability to share large files in a secure way Review collected by and hosted on G2.com.

We use for raw art files only so ideally we could link to marketing collateral Review collected by and hosted on G2.com.