AskNicely Reviews & Product Details

As a medical device company, providing high level support to our customers in effort to improve the patient experience is our primary focus. AskNicely has been instrumental in our journey to identifying customer needs and improving the patient experience. The platform is incredibly easy to navigate, allowing for easy data and metric tracking, case management and multidepartmental feedback analysis. Additionally, the integration with our CRM was incredily smooth and took very little time to set-up.

From the inital consult and beyond, the AskNicely team has provided exceptional insight and a level of support that far surpasses other survey companies tried previously by my organization. Review collected by and hosted on G2.com.

It would be great to have digital education videos and/or a webinar showcasing how to maximise data reporting and metric generation! Review collected by and hosted on G2.com.

I had a really great experience with implementing asknicely. We had specific instructions and while we have an ancient CRM we still have a very easy integration to the system. The system itself is very intuitive and easy to use. I was able to set up my surveys with the assistance of their fabulous customer support and have tweaked and modified them with their ongoing suggestions and support. I monitor the surveys every day, getting feeds directly to Teams, giving me ease of access and an instant notification for when my reviews come in.

Honestly, couldn't have asked for a better experience or a better team to work with. Review collected by and hosted on G2.com.

I haven't found anything, and I've had the software for nearly a year. Any time I have a question or support issue, I've been helped immediately. Issues are never showstoppers. Once was a hiccup with the teams integration (which has been solid since my initial issue) and another was just making sure I had set something up correctly. Review collected by and hosted on G2.com.

Using AskNicely for our semi-annual NPS surveys and daily 5-star transactional surveys helps us keep our finger on the pulse of what we are doing right for our customers and importantly, what we need to do better. Customer experience feedback allows us to specifically target our continuous improvement efforts AND it provides us with great testimonials for marketing our products! AskNicely is easy to implement and use and is well supported by a very responsive and supportive customer support team. Great value for our company. Review collected by and hosted on G2.com.

AskNicely is not the cheapest CX platform available but it is among the best available. Review collected by and hosted on G2.com.

Good day, as a user of Asknice.ly for over four years I would have to say that the software is user friendly, this is the key for a outstanding product – simplicity. The product has come a long way as well, for my own personal and business use the different add-on new components have taken it to new heights. For example, the trend report provides me with an overview of insights to my promoters and detractors, a summary of the largest increases and what made the difference is intuitive. I would also say that creating your own survey and having the ability to change it ad hoc is a huge performance enhancement. A great product all around. Thank you! Review collected by and hosted on G2.com.

The ability to speak to an engineer right away. Review collected by and hosted on G2.com.

The onboarding support is excellent. They make sure AskNicely works the way you want it to and keep tweaking it until it does. Once it is set up it is easy to use and just runs by itself. It has a ton of features, many of which we don't utilize, but for larger businesses they would be very helpful. We use AskNicely daily although it is fully integrated into our software so it just does its thing and we get the weekly reports. Review collected by and hosted on G2.com.

The cost. It is relatively expensive for our use case, but we also haven't found an out-of-the-box solution that is significantly less expensive. Review collected by and hosted on G2.com.

NPS is extremely important in our industry of work. Our CSMs Nicole and Zandri have provided us with a great level of support. They regularly catch up with our business to understand areas within our NPS that need assistance and provide solutions to assist us in achieving our goals.

In addition to the magnificient support, The ease of use to intergrate Asknicely into our CRM makes it easy for any business. It is literally a plug in system. The UI is easy on the eye and very easy to navigate around. I use Asknicely's console every day. Review collected by and hosted on G2.com.

I would like to see more customisation in the console. Review collected by and hosted on G2.com.

I really like how easy AskNicely is to use and how dynamic it can be to fit the solution you are looking for. It calls out negative feedback right away so you can address it but also gives you the positive feedback as well, and keeps it fresh. Their customer service team is excellent as well. Review collected by and hosted on G2.com.

I think the only downside I see so far is that customers might be less likely to respond to an email that doesn't come from a contact they know, so it's easier for them to breeze past it. Though, we can just let them know to expect it and ask them to complete it for us and see if that helps. Review collected by and hosted on G2.com.

I’m thoroughly impressed with how efficiently and quickly new features are rolled out. Every time I’ve requested updates, the team has been incredibly responsive and proactive in delivering them. The live chat support is exceptionally helpful, and the response times from every representative I've interacted with have been consistently fast and professional. It's clear that customer satisfaction is a top priority for this company. This platform has been one of the easiest to use; everything is right at your fingertips and, so far, has been easily integrated into what I needed. Review collected by and hosted on G2.com.

We recently gained access to the Reputation Management side of AskNicely, and while we've encountered a few features that require 3 to 5 extra clicks (which I’m sure they’re still refining), I’m impressed with the level of detail in the profile aspects. It's truly unmatched in my experience, and I’m confident the team is working diligently to perfect these features. Review collected by and hosted on G2.com.

The interface is very easy to navigate, easy to respond to people, helpful automations and great response rates. Review collected by and hosted on G2.com.

Was not integrated with my CRM so some processes were manual and reporting to others at my company was reliant on downloading data to Excel. Review collected by and hosted on G2.com.

The Ask Nicely implementation team helped us in getting started and running multiple feedback campaigns for our Accounting and Human Resources teams. Seeing feedback on their dashboard helped our leadership understand who to give kudos to and who needed some more training / help with their duties. Our company had some unique use cases for their product, so they helped us with biweekly meetings and monthly checkups to ensure that we weren't missing out on any of their feature set. Review collected by and hosted on G2.com.

We weren't able to automate everything, so they helped us with creating manual playlists to use for our surveys. This was due to our multiple departments under a single domain with duplicate customer names / email addresses. Review collected by and hosted on G2.com.