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Adobe Experience Manager Reviews & Product Details

Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about Adobe Experience Manager?

Very plug and play; easy to use once configured Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

Implementation has been difficult and costly. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

Ability to put publishing in hands of content producers is very helpful. Removes need for large front-end dev team. Review collected by and hosted on G2.com.

Adobe Experience Manager Overview

What is Adobe Experience Manager?

Adobe Experience Manager, part of Adobe Experience Cloud, combines digital asset management with the power of a content management system. Adobe Experience Manager Sites is an AI-powered content management system built on a scalable, agile, and secure cloud-native foundation for creating and managing digital experiences across web, mobile, and emerging channels. Users can create content and manage updates with re-usable Content and Experience Fragments and deliver content using template-driven page authoring or a headless approach with GraphQL. Interactive WYSIWYG authoring of React- and Angular-based single-page applications (SPAs) is available using the JavaScript SDK. Experience Manager as a Cloud Service eliminates the need for version upgrades and scales within seconds to handle high traffic with guaranteed uptime SLAs of up to 99.99%. Adobe Experience Manager Assets is a cloud-native digital asset management (DAM) system that enables the management of thousands of assets to create, manage, deliver, and optimize personalized experiences at scale. Users can create and share asset collections and connect to the DAM from within Creative Cloud apps using Adobe Asset Link. Assets uses AI and machine learning to automatically tag, crop, and manipulate images and video. It also offers rich media delivery, technology that automates the creation of unlimited variations of rich media from a single piece of content for various devices and bandwidths. Additional Adobe Experience Manager applications that integrate with Experience Manager Sites and Experience Manager include Experience Manager Forms for responsive forms creation and Experience Manager Screens for digital signage.

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Adobe Experience Manager Details
Product Website
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Product Description

Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities.


Seller Details
Seller
Adobe
Company Website
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
975,150 Twitter followers
LinkedIn® Page
www.linkedin.com
39,494 employees on LinkedIn®
Ownership
NASDAQ:ADBE
Phone
+1 (888) 649-2990
Total Revenue (USD mm)
$19,410
Description

Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations — customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.


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Overview Provided by:

Recent Adobe Experience Manager Reviews

NJ
N J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Seamless, even a caveman can use it!"
I love the drag and drop features along with being able to create something awesome without coding. Connecting other software is as easy as 1,2,3. ...
RB
Raja Ranjan B.Enterprise (> 1000 emp.)
4.0 out of 5
"Powerful CMS for Enterprises, But Not Without Its Challenges"
What stands out the most is how flexible AEM is. We’re able to create reusable components and templates, which makes content updates much faster an...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"AEM used for Audience Segmentation"
Adobe Experience Manager (AEM) excels in delivering personalized, omnichannel experiences. Its seamless integration with Adobe Analytics and Adobe ...

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

9 months

Average Discount

9%

Perceived Cost

$$$$$
View More Pricing Information

Adobe Experience Manager Media

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Video Reviews

407 Adobe Experience Manager Reviews

4.1 out of 5
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407 Adobe Experience Manager Reviews
4.1 out of 5
407 Adobe Experience Manager Reviews
4.1 out of 5

Adobe Experience Manager Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
GF
Digital Marketing Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe Experience Manager?

I like AEM for many reasons:

1. Custom templates: If you have a developer on your team, you can create a new corporate template to make landing page development easier.

2. You don't need to be a developer: You can work with templates or start from scratch, but it's not a problem because AEM has an easy-to-use interface without any programming knowledge.

3. Connection with other platforms: The customer journey is the most important aspect for your business, so there are many platforms that offer excellent features compatible with AEM. (Marketo, Vimeo, CRM, etc)

4.Resource Library: I love that is possible to upload different types of files (Images, videos, .PDF). There are no limits

5. Available 24 hours a day, 7 days a week: You can work at AEM any day and time, all you need is a computer and internet access. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

I don't like AEM only for two reasons:

1.- Nowadays video quality matters a lot. AEM has a limit file size in video upload.

2.- They have not integrated an AI: In fact, there are many AI focused on improving processes or activities. I would greatly appreciate it if you would consider it as an assistant. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

I don't need to deal with platforms that don't offer everything in one tool and with programmers who don't meet deadlines. AEM helps me have everything that I need from the start, and with basic training, any team member can handle it. Review collected by and hosted on G2.com.

RB
Data Scientist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe Experience Manager?

What stands out the most is how flexible AEM is. We’re able to create reusable components and templates, which makes content updates much faster and keeps our branding consistent. The built-in DAM is also a huge plus—it’s made managing digital assets across teams so much easier. And if you're already using other Adobe products, the integrations (especially with Analytics and Target) are seamless and super useful. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

The flip side is that AEM isn’t exactly plug-and-play. It took us a while to get everything configured the way we wanted, and we needed experienced developers to do it. It can be a bit overwhelming at first, and the cost—both for licensing and implementation—isn’t small. Also, updates and releases can be tricky without a solid DevOps process in place. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

Adobe Experience Manager helps us manage complex, multi-language websites and digital assets in one place, streamlining content workflows, improving brand consistency, and enabling personalized user experiences across channels with data-driven insights. Review collected by and hosted on G2.com.

MC
Sr.Mulesoft Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
What do you like best about Adobe Experience Manager?

It is a Unified Platform that allows both developers and marketers to collaborate on the same platform.

Adobe (AEM) Scalability Flexibility is great for enterprises that manage multiple sites, languages, and brands. The multi-site manager makes scaling globally easy while maintaining brand consistency. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

It’s one of the most expensive CMS platforms in the market.The licensing fees, along with development and maintenance costs, can be prohibitive for smaller organizations.

its Developer Dependency

While it's marketed as user-friendly for content authors, many customizations still require developer support, which can slow down marketing teams looking for agility. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

Managing Content Across Multiple Channels and Markets

AEM Helps me

AEM provides a centralized platform to manage websites, mobile apps, and other digital channels in one place. Tools like Multi-Site Manager (MSM) and language translation workflows, it simplifies global content delivery while maintaining consistency.

Benefit: Saves time and effort by reusing and localizing content efficiently across different regions and platforms. Review collected by and hosted on G2.com.

LS
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Adobe Experience Manager?

The tool really make a difference in how we work. It permit us to gain time and be much more productive. We enlarge our capability, leveraging the capacity on building Champaign. In the past, we take 8 days to make an e-mail. and now we do it in just 2 days Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

The documentation, capacity on teaching the personal and make it a case of day by day is not good. Adobe must invest energy on modules to capacitate the team. A tool that nobody can operate is a useless tool. We are investing too much energy in doing something that Adobe must helped Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

escaling our operation. and bailing leverage of the capability to create champains Review collected by and hosted on G2.com.

AT
Natural Value Clerk
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe Experience Manager?

Adobe Experience Manager provided me with extraordinary capabilities for building powerful ecommerce websites coupled with Adobe commerce platform. AEM's seamless content management allowed us to create dynamic and personalized shopping experiences for our diverse customer base. Development efforts were reduced in half with the help of Experience fragments and Content fragments. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

The cost associated with the initial implementation of AEM is quite high compared to other CMS in the market making it less optimal for the small/medium businesses to adopt. Additionally, the configuration of GraphQL queries for dynamic content delivery could get a bit complex for first time users. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

AEM helps me decouple the content from the backend operations ensuring seamless and rich ecommerce experience to the customers without disrupting the core ecommerce functionalities. It also enables us to reuse contents efficiently as it comes handy while running promotional campaigns and in other parts of the ecommerce journey. Review collected by and hosted on G2.com.

NJ
founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe Experience Manager?

I love the drag and drop features along with being able to create something awesome without coding. Connecting other software is as easy as 1,2,3. Being able to deliver using API to mobile devices,IOT devices and the web with ease is pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

There can be some slow performance if not optimized. Also i dont know if AEM is a better choice when it comes to be cost effective, if compared with others. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

One problem AEM solves for me is consistency in updating and messaging throughout all platforms such as mobile devices, iot and emails. One other problem is the one size fits all content that doesn't help engage users, AEM solves that with adobe target which is great. Review collected by and hosted on G2.com.

RT
Content Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Adobe Experience Manager?

AEM is excellent for content management. Our organization had been using it for the better part of three years and we had no issues, and it's a substantial upgrade from our previous CMS. It's very easy to add new images and forms to new/existing pages, which was our biggest hurdle with our old system. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

There aren't many downsides with AEM. It is definitely geared toward enterprize organizations and I wouldn't recommend it unless you already have a number of other Adobe products you're working with. We haven't run into any major issues since implementing it - other than the occasional delay/error with image upload, but that's to be expected. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

Adobe Experience Manager helped us solve how we manage content on our site. We used a lot of forms, text and images and it pairs perfectly with the digital asset management side of things. It's nice that anyone can go in and make the edits they need to - other CMS aren't nearly as easy to access and use. Review collected by and hosted on G2.com.

SG
Evernote Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about Adobe Experience Manager?

The thing I like best about Adobe Experience Manager is the visually simple interface that allow the upkeep and maintenance of our modern web property. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

Occasionally Adobe Experience Manager can be challenging organizationally. There is just so much going on and so many possibilities that getting exactly what you want out of the system can be a challenge. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

Adobe Experience Manager allows us to manage a very involved and complicated web property together. It allows us to manage all the moving parts, keep things up to date and do so quickly and efficiently. Review collected by and hosted on G2.com.

RG
Digital Marketing Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Adobe Experience Manager?

AEM is easy to use once templates are constructed. I am not running adobe analytics, but assume it will be easier to set up tracking once we integrate adobe analytics if we do. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

I don’t like how hard it is to update headers and footers and build templates. I have to contact IT every time because i still forget the steps even after learning. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

I manage 2 websites in adobe, it has a firewall feature we leverage because we work with sensitive data. This platform solves our data security needs for our company website. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Adobe Experience Manager?

Adobe Experience Manager (AEM) excels in delivering personalized, omnichannel experiences. Its seamless integration with Adobe Analytics and Adobe Target allows for real-time audience segmentation and behavior tracking, enhancing our ability to deliver and analyze content effectively. The platform’s robust Digital Asset Management (DAM) system streamlines asset organization and reuse, boosting our team’s efficiency. Review collected by and hosted on G2.com.

What do you dislike about Adobe Experience Manager?

While AEM offers powerful features, it comes with a steep learning curve and often requires developer involvement for advanced customizations, which can slow down agile marketing initiatives. There are endless opportunities for exploring personalization which can be overwhelming given the vast amounts of documentation. Additionally, the platform’s high licensing and maintenance costs may be prohibitive for smaller teams or organizations. Review collected by and hosted on G2.com.

What problems is Adobe Experience Manager solving and how is that benefiting you?

AEM, integrated with Adobe Analytics, allows us to track and analyze customer interactions across multiple channels. This holistic view helps in understanding the complete customer journey, leading to more informed decision-making. The main issue is understanding drop off points and optimization opportunities to improve our digital marketing efforts globally. Review collected by and hosted on G2.com.