Momentum Grid for Video Conferencing | Summer 2018

Browse Report
 

Trending Video Conferencing Software

Momentum scores for Video Conferencing are shown below. The Momentum Grid highlights each product’s momentum score on the vertical axis and the product’s satisfaction score on the horizontal axis. These scores are based on G2 Crowd’s Satisfaction and Momentum algorithms. Products with a top 25% Momentum Grid Score* are shown within the shaded area below.

 

Video Conferencing Momentum Grid Description

A product’s Momentum score is calculated by a proprietary algorithm that factors in social, web, employee and review data that G2 Crowd has deemed influential in a company’s momentum. Software buyers can compare products in the Video Conferencing category according to their Momentum and Satisfaction scores to streamline the buying process and quickly identify trending products. For vendors, media, investors, and analysts, the Momentum Grid provides benchmarks for product comparison and market trend analysis. Badges are awarded to products with the top Momentum Grid Scores.

Products included in the Momentum Grid for Video Conferencing have received a minimum of 10 reviews. There must also be at least a year of G2 Crowd data for the product to be included. These ratings may change as the products are further developed, the vendors grow, and additional opinions are shared by users; a new Momentum Grid report will be issued for this category as significant data is collected.

Video Conferencing Software Definition

Video conferencing software enables online communication for audio meetings, video meetings, and seminars, with built-in features such as chat, screen sharing, and recording. These applications are implemented to enable long-distance or international communication, enhance collaboration, and reduce travel costs. Employees at every level within an organization can use web conferencing tools to host or attend virtual meetings with fellow employees, company partners, or customers, no matter where the attendees are physically located. Video conferencing solutions eliminate the need for in-person attendance in both quick scrums and important meetings, adding convenience to daily schedules for all involved, improving client relationships, and ensuring open and consistent communication between teams. Some video conferencing systems offer integrations with marketing automation and CRM software to sync critical business data into relevant conferences and allow for streamlined follow-up communications and updates to contact accounts. These tools also share similarities with and sometimes integrate with team collaboration software to provide teams with seamless, productive interactions. Connections within video conferences may be bolstered by integrations with VoIP software that establishes a reliable network for voice transmission within the company’s existing IP network..

To qualify for inclusion in the Video Conferencing category, a product must:

  • Provide online video and audio communication between two or more parties
  • Allow video conference hosts to modify specifications and invite guests to meetings
  • Offer features like screen sharing and chat within individual conferences
  • Offer recording capabilities for future references or presentations




 

Momentum Scores for Video Conferencing

 

The table below shows the Momentum, Satisfaction, and Momentum Grid Scores that determine vendor placement on the Momentum Grid.



 

Vendor Information

Data on each product's vendor is highlighted before. Data is aggregated from various public data sources.

 

*N/A is when data for that vendor is not publicly available.



 

Momentum Grid Methodology

 

G2 Crowd rates products based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. We apply a unique algorithm (v3.0) to this data to calculate the Satisfaction scores in real time. The Momentum Grid for Video Conferencing is based off of scores calculated using the G2 Crowd Satisfaction algorithm v3.0 and the G2 Crowd Momentum algorithm v1.0 from reviews collected through June 11th, 2018.

Satisfaction Methodology

The Satisfaction rating is affected by the following (in order of importance):

  • Customer satisfaction with end user-focused product attributes based on user reviews
  • Popularity and statistical significance based on the number of reviews received by G2 Crowd
  • Quality of reviews received (reviews that are more thoroughly completed will be weighted more heavily)
  • Age of reviews (more-recent reviews provide relevant and up-to-date information that is reflective of the current state of a product)
  • Customers' satisfaction with administration-specific product attributes based on user reviews
  • Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 Crowd users

Momentum Methodology

Each variable is normalized by category and aggregated to create a Momentum score. The inputs impacting G2 Crowd’s Momentum score are as follows:

  • Employee Growth, Review Growth, Social Growth, and Web Growth
  • Year-over-year change

Categorization Methodology

Making G2 Crowd research relevant and easy for people to use as they evaluate and select business software products is one of our most important goals. In support of that goal, organizing products and software companies in a well-defined structure that makes capturing, evaluating, and displaying reviews and other research in an orderly manner is a critical part of the research process.

To manage the process of categorizing the software products and the related reviews in the G2 community, G2 Crowd follows a publicly available categorization methodology. All onboarding products appearing on the Grid® have passed through G2 Crowd's categorization methodology and meet G2 Crowd's category standards.

Many terms that appear regularly across G2 Crowd and are used to aid in product categorization warrant a definition to facilitate buyer understanding. These terms may be included within reviews from the G2 community or in executive summaries for products included on the Grid®. A list of standard definitions is available to G2 Crowd users to eliminate confusion and ease the buying process.

Rating Changes and Dynamics

The ratings in this report are based on a snapshot of the user reviews and social data collected by G2 Crowd up through June 6 , 2018. The ratings may change as the products are further developed, the vendors grow, and as additional opinions are shared by users. G2 Crowd updates the ratings on its website in real time as additional data is received, and this report will be updated as significant data is received.

Trust

Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account to validate a G2 Crowd user’s identity and employer. Additionally, we verify all reviews manually. We do not allow users to rate their employers’ products or those of their employers’ competitors. Though we share reviews from business partners (they often contain valuable content), we filter out business partner ratings in our aggregate ratings to avoid bias.

Our G2 Crowd staff does not add any subjective input to the ratings, which are determined algorithmically based on data aggregated from publicly available online sources and social networks. Vendors cannot influence their ratings by spending time or money with us. Only the opinion of real users and data from public sources factor into the ratings.

 

*The customer satisfaction score is normalized for each Grid®, meaning the scores are relative.

**Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.



© 2018 G2 Crowd, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2 Crowd’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 Crowd disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.