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3.9 out of 5
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EasyVista Service Manager
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90 EasyVista Service Manager Reviews
3.8 out of 5
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PP
Pedro P.
Service Manager
Mid-Market(51-1000 emp.)
GF
Gonçalo F.
Application Developer
Mid-Market(51-1000 emp.)
What do you like best about EasyVista Service Manager?
Ticket workflow edition.
Rest API functions.
User management. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Confusing edition of certain features.
Some actions are not clear how they work.
With a great Database, its hard to keep track of everything. Review collected by and hosted on G2.com.
EI
Verified User in Information Services
Mid-Market(51-1000 emp.)
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about EasyVista Service Manager?
Possibility of customizing the filters that we want to apply to a given search, as well as the ability to create new views. In terms of value, it will be a more economical option than its competitors. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Since the beginning of its implementation, the platform has shown some slowness in its normal use. On the other hand, the customer support is not the best. I think the platform should be more robust and not be so prone to certain actions developed by the client that create such a high impact on the platform. Review collected by and hosted on G2.com.
AR
Andre R.
Digital transformation
Mid-Market(51-1000 emp.)
What do you like best about EasyVista Service Manager?
It is a simple tool, good for making new improvements in workflows. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
The application support team takes a long time to respond to customers. Review collected by and hosted on G2.com.
UI
Verified User in Insurance
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
It's pretty lightweight and easy to customize. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
It barely follows ITIL
It's non-intuitive
Features in other ITSMs are just missing or supercumbersome.
There's no mobile interface.
This is a budget friendly ITSM that cuts too many features to be considered an asset to your business. Review collected by and hosted on G2.com.
DM
Deborah M.
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about EasyVista Service Manager?
The people! Working with the sales and professional services teams is what we like the best. Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
At times, the response is less than immediate, which can be a challenge. But this is just occasional. Review collected by and hosted on G2.com.
EI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about EasyVista Service Manager?
Having used and upgraded many ITSM tools, I find that EV Service Manager is very easy to use, customize, and upgrade. We upgraded to the Oxygen release earlier this year and that process was very simple with no retooling required... which is quite unusual compared to my experience with other products Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
I wish EasyVista had more integration into Microsoft tools that we use, and had more integration into PowerAutomate/Flow. Review collected by and hosted on G2.com.
AI
Verified User in Insurance
Enterprise(> 1000 emp.)
What do you like best about EasyVista Service Manager?
Out of the box you have a platform that can assist you in setting the foundation for ITSM Review collected by and hosted on G2.com.
What do you dislike about EasyVista Service Manager?
Limitations on platform can prevent growth in IT Operation scalability Review collected by and hosted on G2.com.
AH
Verified User in Higher Education
Mid-Market(51-1000 emp.)
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