The Receptionist Reviews & Product Details

The simplicity of the setup. The platform is user friendly and easy to understand. The number of options to get notified is appropriate for our company, as we don't have our phones on us at all times. Email and Teams notifications are a huge plus. The app is not in french (we are based in Quebec, Canada), but it allows us to customize any message we want, which is perfect. Review collected by and hosted on G2.com.

The only downside we noticed is the fact that we can't put a schedule in. For example, if i'm away from 1pm to 4pm on a given day, there's no way the visitor can know. You still get the notification, but you're not on site. A custom message saying ''i'm away, please refer to X'' would be a good add on. Review collected by and hosted on G2.com.

The receptionist has made a huge difference for our practice in being able to manage patient flow when our office manager is not in (ie. after 5 PM and on weekends, when many of our providers offer sessions). It is also such a helpful tool to simply let the providers know when their clients have arrived! We have a big building, so no more trapsing down the hall and awkwardly lingering, looking for our clients. It was crazy easy to set up, and I had it running the day I got it. We love it! Review collected by and hosted on G2.com.

There's really nothing that we don't love about The Receptionist! Review collected by and hosted on G2.com.

I like the customization options as far as button appearance and titles. It is simple to setup and implement.

The customer support is helpful and receptive. However, blaming the device manufacturer for shortcomings is not very helpful. Review collected by and hosted on G2.com.

The devices do not always communicate and often become disconnected from the network and/or Bluetooth stops working occasionally. There are limitations as far as what options can be added. The pictures printed on the badges could be much better. I understand it is thermal printing but in 2025, there should be better options considering the price.

I also don't like how the price is determined by the number of contacts. And the lowest is 24 contacts. That is very, very low. An office that small would probably not need something like that. Review collected by and hosted on G2.com.

I love how easy it is to use and how it solves our departments issues with finding coverage for the front window. The implementation was really easy and so was the set up. Customer support has been great! Rain answers all of my questions no matter how many times I call her. We use the system all day long and it's nice to have a virtual way to track people coming and going. For our staff it has been really easy to integrate into our department. Review collected by and hosted on G2.com.

There are some features that I would like to see be added, first the one minute timer is short for responding, I would like to see some customization in being able to expand that time. I also would like to see different time delays between message rules for users, we are a Probation office and sometimes things need to be longer than 10 minutes before it goes to the next person. It would be cool to be able to send responses to the client's through phone and team alerts, versus just getting a notice. I would like to see the ability to send forms directly to the client and have them be able to fill them out. Review collected by and hosted on G2.com.

Will make audit compliance alot easier with tracking contractors and visitors that come in the plant Review collected by and hosted on G2.com.

Would like to see a check out feature. Everything else is what makes it great Review collected by and hosted on G2.com.

I love the the Receptionist is so easy to setup and learn. It has become a great asset to our practice. The counselor and client like the user friendly app.

The support the staff at the Receptionist has been 5 star. Review collected by and hosted on G2.com.

The only downfall we experience at this time is that we need a new account for each iPad. We would ideally like to have more than 1 iPad for each location. Review collected by and hosted on G2.com.

It's very customizable, and staff does not have to worry about checking people in, which saves us a lot of time. It's super intuitive and was easy to set up. Review collected by and hosted on G2.com.

So far, our only issue isn't really with the software; it's that delivery drivers don't seem to understand that they can/need to use it. Review collected by and hosted on G2.com.

Having visitors be able to check in easily and having a badge printed for them. Review collected by and hosted on G2.com.

We have two iPads and two printers. We have to go in and make sure each ipad is hooked up to the correct printer every morning through the Receptionist app. Review collected by and hosted on G2.com.

The software allows us to track contractor training throughout the year and it really helps us on the ISO side of the businees. Review collected by and hosted on G2.com.

The initial setup of the printer and labeling was a hassle and we had to have IT and EHS trouble shoot the problems a little too many times. More insightful directions would be recomended. Review collected by and hosted on G2.com.

The implementation team was amazing about answering my numerous questions, and were even able to modifiy our account to create the perfect compliant software for our company's needs. Review collected by and hosted on G2.com.

I would like me information aka compliance guides on secure facilties such as ITAR registered. facilities. How to check documentation, what documentation would be flagges, ect.. I would also like there ID's (drivers license) be crossed reference with the united states watch list, and automatically flag visitors that are not permitted into the secure facility. Review collected by and hosted on G2.com.