Compare Salesforce Sales Cloud and Vtiger All-In-One CRM 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (67.4% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$12.00 1 User Per Month
Salesforce Sales Cloud
Star Rating
(23,265)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansVtiger All-In-One CRM
Star Rating
(410)4.3 out of 5
Market Segments
Small-Business (67.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Opportunity & Pipeline Management with a score of 8.7, while Vtiger All-In-One CRM scores slightly lower at 8.1. Reviewers mention that Salesforce's robust features allow for better tracking and management of sales opportunities.
- Reviewers mention that Vtiger's Customer Support features, including its case management and support portal, are rated equally at 8.3 and 8.0 respectively, indicating a strong focus on customer service. In contrast, Salesforce's support quality is rated at 8.1, which some users feel could be improved.
- G2 users highlight that Salesforce Sales Cloud offers superior Sales Force Automation capabilities, particularly in Contact & Account Management with a score of 8.8, compared to Vtiger's 8.7. Users say that Salesforce's integration with other tools enhances its effectiveness in managing customer relationships.
- Users on G2 report that Vtiger's Marketing Automation features, such as Email Marketing and Campaign Management, are slightly less effective than Salesforce's, scoring 7.7 compared to Salesforce's 7.9 and 8.1 respectively. Reviewers mention that while Vtiger offers solid marketing tools, they lack the depth found in Salesforce.
- Reviewers mention that Salesforce's Integrations are more extensive, particularly with Salesforce Integration scoring 8.8, while Vtiger's integration capabilities are rated lower at 7.8. Users say that Salesforce's ability to connect with various applications enhances its overall functionality.
- Users report that Vtiger shines in Workflow Management with a score of 8.7, which is on par with Salesforce's 8.5. Reviewers mention that Vtiger's intuitive workflow capabilities allow for easier automation of tasks, making it a favorite among small businesses.
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Free Trial
Salesforce Sales Cloud
Free Trial is available
Vtiger All-In-One CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,121
8.6
355
Ease of Use
8.1
16,038
8.2
356
Ease of Setup
7.8
7,169
7.9
210
Ease of Admin
7.9
4,138
8.3
210
Quality of Support
8.1
11,409
8.6
340
Has the product been a good partner in doing business?
8.3
4,100
8.6
202
Product Direction (% positive)
8.2
12,798
8.9
343
Features by Category
Sales Force Automation
8.8
9089
|
Verified
8.7
179
|
Verified
8.2
6039
|
Verified
Feature Not Available
8.7
8817
|
Verified
8.1
165
|
Verified
8.3
9078
|
Verified
7.9
169
|
Verified
8.0
6967
|
Verified
7.2
33
8.2
7262
|
Verified
7.8
132
|
Verified
8.0
6407
|
Verified
7.8
143
|
Verified
8.1
6305
|
Verified
8.2
141
|
Verified
8.3
7061
|
Verified
8.2
130
|
Verified
Marketing Automation
7.9
6324
|
Verified
7.7
135
|
Verified
8.1
6647
|
Verified
7.7
130
|
Verified
8.5
7667
|
Verified
8.4
158
|
Verified
7.9
5091
7.7
95
|
Verified
Customer Support
8.3
6474
|
Verified
8.3
126
|
Verified
8.1
6052
|
Verified
8.0
111
|
Verified
8.2
6448
|
Verified
8.1
122
|
Verified
8.0
5169
|
Verified
8.1
82
8.2
5662
|
Verified
8.1
98
|
Verified
Reporting & Analytics
8.5
8608
|
Verified
8.1
172
|
Verified
8.5
8795
|
Verified
8.0
180
|
Verified
8.2
7107
|
Verified
7.8
126
|
Verified
Mobile & Social
7.9
5301
|
Verified
7.4
83
|
Verified
7.8
4932
|
Verified
7.1
78
|
Verified
7.7
5781
|
Verified
6.8
118
|
Verified
Platform
8.5
3275
|
Verified
8.4
117
|
Verified
8.5
3281
|
Verified
8.4
115
|
Verified
8.6
3305
|
Verified
8.7
120
|
Verified
8.3
2589
|
Verified
8.0
77
|
Verified
8.5
2864
|
Verified
7.3
23
|
Verified
8.1
2892
|
Verified
7.8
100
|
Verified
8.7
3291
|
Verified
8.5
116
|
Verified
8.1
2733
7.9
94
|
Verified
Integration
8.5
2331
|
Verified
8.0
110
|
Verified
8.5
2787
|
Verified
7.6
67
|
Verified
8.5
2634
|
Verified
6.8
71
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Ticket and Case Management
Not enough data
8.4
44
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.2
33
Not enough data
8.5
36
|
Verified
Not enough data
8.5
41
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
7.9
36
|
Verified
Not enough data
8.3
42
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
|
Verified
Not enough data
8.3
23
|
Verified
Platform
Not enough data
7.2
31
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
7.8
31
|
Verified
Not enough data
8.3
52
|
Verified
Not enough data
8.1
56
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
241
Not enough data
8.8
261
Not enough data
8.7
283
Not enough data
8.6
260
Not enough data
Organization
8.9
319
Not enough data
8.8
311
Not enough data
8.8
304
Not enough data
Performance Analysis
8.4
254
Not enough data
8.8
276
Not enough data
Sales Analysis
8.4
255
Not enough data
8.7
269
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.7
405
Not enough data
8.5
395
Not enough data
8.0
354
Not enough data
8.0
349
Not enough data
8.8
404
Not enough data
8.4
353
Not enough data
8.6
368
Not enough data
Repeatability and Reportability
8.4
369
Not enough data
8.7
388
Not enough data
8.7
384
Not enough data
8.3
371
Not enough data
7.6
305
Not enough data
AI and Automation
8.5
351
Not enough data
8.3
360
Not enough data
8.2
320
Not enough data
7.9
323
Not enough data
7.7
305
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
8.6
116
Not enough data
8.5
120
Not enough data
8.6
115
Not enough data
8.9
115
Not enough data
Agent Performance Management
8.6
125
Not enough data
8.6
109
Not enough data
8.7
125
Not enough data
Generative AI
Feature Not Available
Not enough data
Revenue Sourcing and Forecasting
8.1
27
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
22
Not enough data
8.0
22
Not enough data
CRM Data Enrichment
8.0
28
Not enough data
8.3
27
Not enough data
7.9
26
Not enough data
7.8
28
Not enough data
8.4
22
Not enough data
Account Management
7.8
28
Not enough data
7.7
28
Not enough data
7.6
28
Not enough data
8.2
27
Not enough data
8.2
22
Not enough data
8.0
22
Not enough data
Integrations
8.1
118
Not enough data
8.4
119
Not enough data
8.0
119
Not enough data
8.0
117
Not enough data
8.8
119
Not enough data
Branding & Customizatio
8.1
115
Not enough data
8.1
118
Not enough data
8.3
116
Not enough data
Automatic Rules & Configurations
8.3
117
Not enough data
8.2
117
Not enough data
7.9
120
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales Performance Features - Sales Planning
8.3
102
Not enough data
8.5
94
Not enough data
8.4
99
Not enough data
8.6
99
Not enough data
8.5
98
Not enough data
8.7
97
Not enough data
8.0
95
Not enough data
Territory Management - Sales Planning
8.6
96
Not enough data
8.4
101
Not enough data
Quota & Capacity Management - Sales Planning
8.2
97
Not enough data
8.3
105
Not enough data
8.2
98
Not enough data
Data Sourcing
8.5
856
Not enough data
8.7
887
Not enough data
8.3
791
Not enough data
8.7
916
Not enough data
8.6
852
Not enough data
Predictive Analytics
8.4
832
Not enough data
8.6
848
Not enough data
8.0
747
Not enough data
8.3
789
Not enough data
Sales Management
8.7
878
Not enough data
8.1
754
Not enough data
8.6
871
Not enough data
8.8
939
Not enough data
Content Management
8.3
306
Not enough data
8.1
296
Not enough data
8.2
281
Not enough data
8.5
273
Not enough data
8.2
291
Not enough data
Analytics
8.7
297
Not enough data
8.4
296
Not enough data
8.4
180
Not enough data
8.3
305
Not enough data
Presentation
7.4
171
Not enough data
7.3
171
Not enough data
7.2
162
Not enough data
Training
8.8
231
Not enough data
8.8
224
Not enough data
8.5
185
Not enough data
8.4
221
Not enough data
Feedback
8.7
213
Not enough data
8.6
210
Not enough data
8.5
190
Not enough data
8.6
180
Not enough data
8.8
204
Not enough data
8.8
205
Not enough data
8.7
177
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
8.9
378
Not enough data
8.9
382
Not enough data
8.6
364
Not enough data
Discovery
8.9
385
Not enough data
8.6
380
Not enough data
8.6
362
Not enough data
Management
8.5
352
Not enough data
8.6
370
Not enough data
Platform
8.6
362
Not enough data
8.6
362
Not enough data
Calling
8.6
136
Not enough data
8.4
130
Not enough data
8.8
139
Not enough data
8.7
135
Not enough data
Contacts
8.8
131
Not enough data
8.7
133
Not enough data
8.7
135
Not enough data
Insights
9.1
139
Not enough data
8.8
137
Not enough data
8.3
133
Not enough data
8.5
143
Not enough data
8.3
138
Not enough data
Analytics
8.2
489
Not enough data
8.4
497
Not enough data
8.4
510
Not enough data
Customizations
8.7
540
Not enough data
8.5
508
Not enough data
8.6
545
Not enough data
8.4
490
Not enough data
8.4
517
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.1
338
Not enough data
8.4
405
Not enough data
7.9
341
Not enough data
8.5
418
Not enough data
Personalization
8.6
380
Not enough data
8.8
460
Not enough data
8.9
490
Not enough data
8.6
438
Not enough data
Administrative
8.7
463
Not enough data
8.5
429
Not enough data
8.3
413
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Vtiger All-In-One CRM are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Vtiger All-In-One CRM is categorized as Help Desk
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Information Technology and Services
20.8%
Computer Software
10.7%
Marketing and Advertising
5.5%
Telecommunications
3.9%
Retail
2.9%
Other
56.3%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Vtiger All-In-One CRM
Most Helpful Favorable Review
Verified User in Information Technology and Services
The VTiger Support staff are knowledgeable, always available and ready to help. I have used a number of CRM solutions and have yet to come across one that rivals VTiger support.
Most Helpful Critical Review
Steven M.
Verified User in Computer & Network Security
UI feels old, I wish it was more intuitive
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Information Technology and Services
The VTiger Support staff are knowledgeable, always available and ready to help. I have used a number of CRM solutions and have yet to come across one that rivals VTiger support.
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Steven M.
Verified User in Computer & Network Security
UI feels old, I wish it was more intuitive
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
Whats the best way to advertise this product to my boss so that our company can switch to vtiger
2 comments
AM
With a presentation based on the current company needs, and sharing use cases. There are several resources online to get familiar with this wonderful...Read more
Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?
2 comments
VD
It seems like you haven't provided any text in an unknown language for translation. Could you please provide the text you would like translated into English?Read more
How do companies typically use PRODUCT?
2 comments
TC
If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and...Read more
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