Compare Copper and Zoho CRM 
At a Glance
Market Segments
Small-Business (79.3% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
Free
Copper
Star Rating
(1,138)4.5 out of 5
Market Segments
Small-Business (79.3% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,747)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansFeatured Products
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Pricing
Entry-Level Pricing
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Copper
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
912
8.4
2,330
Ease of Use
9.1
922
8.3
2,340
Ease of Setup
8.7
426
7.8
1,069
Ease of Admin
8.9
415
8.0
976
Quality of Support
8.6
844
7.6
2,130
Has the product been a good partner in doing business?
9.0
410
8.0
954
Product Direction (% positive)
9.0
853
7.9
2,266
Features by Category
Sales Force Automation
8.9
641
|
Verified
8.5
1509
|
Verified
Feature Not Available
8.2
768
|
Verified
8.8
646
|
Verified
8.1
1433
|
Verified
8.4
644
|
Verified
8.1
1516
|
Verified
7.5
344
|
Verified
7.8
1084
|
Verified
8.8
520
|
Verified
8.3
565
|
Verified
7.9
327
7.9
1113
|
Verified
7.6
302
7.9
1100
|
Verified
8.3
394
8.2
1215
|
Verified
Marketing Automation
7.8
424
|
Verified
8.0
1235
|
Verified
Feature Not Available
7.9
1198
|
Verified
8.6
582
|
Verified
8.3
1410
|
Verified
Feature Not Available
7.9
1028
|
Verified
Customer Support
8.2
378
8.0
1098
|
Verified
8.0
388
7.8
1101
|
Verified
8.2
442
7.9
1135
|
Verified
7.8
306
7.7
973
|
Verified
8.0
342
8.0
1014
|
Verified
Reporting & Analytics
8.0
551
|
Verified
8.1
1393
|
Verified
8.2
627
|
Verified
8.1
1450
|
Verified
8.1
463
|
Verified
8.0
952
|
Verified
Mobile & Social
8.1
339
|
Verified
8.0
984
|
Verified
8.1
325
|
Verified
8.0
996
|
Verified
8.4
461
|
Verified
7.9
1100
|
Verified
Platform
8.3
311
|
Verified
8.0
743
|
Verified
8.4
307
|
Verified
8.1
719
|
Verified
8.6
322
|
Verified
8.4
749
|
Verified
8.0
190
|
Verified
8.0
543
|
Verified
7.6
150
7.7
446
|
Verified
7.7
218
8.0
617
|
Verified
8.7
320
|
Verified
8.3
735
|
Verified
7.8
185
8.0
565
|
Verified
Integration
8.6
296
|
Verified
8.3
559
|
Verified
8.2
245
|
Verified
8.0
542
|
Verified
7.8
231
|
Verified
7.8
511
|
Verified
Generative AI
5.6
22
8.6
89
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
43
Not enough data
8.2
40
Not enough data
8.4
44
Pricing
Not enough data
8.0
45
Not enough data
7.6
40
Not enough data
7.9
39
Not enough data
8.2
42
Not enough data
8.4
42
Not enough data
8.5
40
Quoting
Not enough data
8.2
42
Not enough data
8.2
37
Not enough data
8.0
38
Not enough data
8.0
41
Not enough data
8.3
38
Admin
Not enough data
8.1
69
Not enough data
7.4
64
Not enough data
8.0
67
Not enough data
8.1
64
Channels
Not enough data
8.0
43
Not enough data
7.4
39
Not enough data
7.9
36
Platform
Not enough data
8.2
69
Not enough data
7.9
64
Not enough data
7.6
58
Not enough data
8.4
69
Not enough data
8.3
71
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
65
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
8.9
66
Organization
Not enough data
8.6
67
Not enough data
8.4
66
Not enough data
8.5
66
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
68
Sales Analysis
Not enough data
8.4
62
Not enough data
8.5
66
Generative AI
Not enough data
8.5
20
Not enough data
8.3
20
Integrated Workflows
Not enough data
8.7
116
Not enough data
8.8
113
Not enough data
8.2
103
Not enough data
8.0
98
Not enough data
8.9
111
Not enough data
8.8
111
Not enough data
8.4
106
Repeatability and Reportability
Not enough data
8.4
103
Not enough data
8.5
107
Not enough data
8.6
100
Not enough data
8.1
96
Not enough data
8.0
79
AI and Automation
Not enough data
8.5
104
Not enough data
8.6
103
Not enough data
8.4
99
Not enough data
8.2
91
Not enough data
8.0
85
Generative AI
Not enough data
8.5
27
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
67
Not enough data
8.6
64
Not enough data
8.5
64
Not enough data
8.6
65
Not enough data
8.6
63
Collaboration
Not enough data
8.7
64
Not enough data
8.5
66
Not enough data
9.0
68
Not enough data
8.9
71
Not enough data
8.6
65
Not enough data
8.7
63
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Sourcing
Not enough data
8.1
106
Not enough data
8.3
110
Not enough data
8.1
104
Not enough data
8.5
115
Not enough data
8.4
106
Predictive Analytics
Not enough data
8.5
107
Not enough data
8.2
100
Feature Not Available
8.0
87
Not enough data
8.1
93
Sales Management
Not enough data
8.3
113
Not enough data
8.2
92
Not enough data
8.4
106
Not enough data
8.6
113
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
100
Not enough data
8.3
106
Feature Not Available
8.3
107
Customizations
Not enough data
8.7
111
Not enough data
8.6
109
Not enough data
8.6
109
Not enough data
8.6
105
Not enough data
8.5
110
Generative AI
Not enough data
8.3
22
Incentives
Feature Not Available
8.2
124
|
Verified
Not enough data
8.3
131
|
Verified
Not enough data
7.9
123
|
Verified
Not enough data
8.3
132
|
Verified
Personalization
Feature Not Available
8.5
148
|
Verified
Not enough data
8.5
149
|
Verified
Not enough data
8.5
155
|
Verified
Feature Not Available
8.3
142
|
Verified
Administrative
Not enough data
8.4
141
|
Verified
Feature Not Available
8.4
144
|
Verified
Not enough data
8.3
133
Categories
Categories
Shared Categories
Copper and Zoho CRM are categorized as CRM, Email Tracking, Sales Analytics, and Sales Performance Management
Unique Categories
Copper is categorized as Online Form Builder and Google Workspace for Sales
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.6%
Information Technology and Services
8.4%
Computer Software
7.7%
Real Estate
6.9%
Financial Services
4.5%
Other
60.8%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.2%
Most Helpful Reviews
Copper
Most Helpful Favorable Review
Marianne D.
Verified User in Internet
Prosper Works is a rich, productive tool that keeps your business organized and can be used for any industry. Using this tool saves time, imports important data instantly, is reliable and has a fast implementation process. The simplicity of the tool...
Most Helpful Critical Review
Carmie S.
Verified User in Real Estate
I was told this would integrate with my IDX website. It will not notify when someone comes into the system even though I asked this question to the sales team. We were sold a monthly plan but were charged $1400 for an annual billing. When I finally got a...
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Marianne D.
Verified User in Internet
Prosper Works is a rich, productive tool that keeps your business organized and can be used for any industry. Using this tool saves time, imports important data instantly, is reliable and has a fast implementation process. The simplicity of the tool...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Carmie S.
Verified User in Real Estate
I was told this would integrate with my IDX website. It will not notify when someone comes into the system even though I asked this question to the sales team. We were sold a monthly plan but were charged $1400 for an annual billing. When I finally got a...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
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It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
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AP
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can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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