Compare CDK and CDK CRM

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At a Glance
CDK
CDK
Star Rating
(103)4.0 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about CDK
CDK CRM
CDK CRM
Star Rating
(76)4.4 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about CDK CRM
Featured Products

CDK vs CDK CRM

When assessing the two solutions, reviewers found CDK CRM easier to use and set up. However, CDK is easier to administer. Reviewers also preferred doing business with CDK overall.

  • Reviewers felt that CDK CRM meets the needs of their business better than CDK.
  • When comparing quality of ongoing product support, reviewers felt that CDK is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of CDK CRM over CDK.
Pricing
Entry-Level Pricing
CDK
No pricing available
CDK CRM
No pricing available
Free Trial
CDK
No trial information available
CDK CRM
No trial information available
Ratings
Meets Requirements
8.6
85
8.8
60
Ease of Use
8.0
86
8.6
61
Ease of Setup
8.5
24
9.0
32
Ease of Admin
9.1
23
8.7
31
Quality of Support
8.0
85
7.9
58
Has the product been a good partner in doing business?
9.1
23
8.8
31
Product Direction (% positive)
7.3
82
7.7
57
Features by Category
Automotive MarketingHide 9 FeaturesShow 9 Features
Not enough data
8.2
6
Platform Basics
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.4
6
Platform Data
Not enough data
8.0
5
Not enough data
8.3
5
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
6.7
5
Categories
Categories
Shared Categories
CDK
CDK
CDK CRM
CDK CRM
CDK and CDK CRM share no categories
Unique Categories
CDK
CDK is categorized as Car Dealer
CDK CRM
CDK CRM is categorized as Automotive Marketing
Reviews
Reviewers' Company Size
CDK
CDK
Small-Business(50 or fewer emp.)
20.8%
Mid-Market(51-1000 emp.)
61.4%
Enterprise(> 1000 emp.)
17.8%
CDK CRM
CDK CRM
Small-Business(50 or fewer emp.)
24.3%
Mid-Market(51-1000 emp.)
57.1%
Enterprise(> 1000 emp.)
18.6%
Reviewers' Industry
CDK
CDK
Automotive
83.2%
Transportation/Trucking/Railroad
3.0%
Retail
2.0%
Restaurants
2.0%
Accounting
2.0%
Other
7.9%
CDK CRM
CDK CRM
Automotive
87.1%
Retail
4.3%
Consumer Services
2.9%
Wholesale
1.4%
Marketing and Advertising
1.4%
Other
2.9%
Most Helpful Reviews
CDK
CDK
Most Helpful Favorable Review
KD
Karen D.
Verified User in Automotive

CDK is my absolute favorite DMS to work on. I have worked on others and none are as easy to use as CDK. CDK allows you to dial into any account you are looking out, so you dont have to go to multiple screens, you can see where the data came from, just by...

Most Helpful Critical Review
Verified User in Music
GM
Verified User in Music

The fact that forms cost money to be edited after the fact and that CDK doesn't automatically work with lenders when new forms are created baffles me. This company knows that when a new Lease Agreement or Retail Installment Agreement or Rebate disclosure...

CDK CRM
CDK CRM
Most Helpful Favorable Review
Verified User in Automotive
GA
Verified User in Automotive

It’s like a personal assistant. As long as I keep up with what I need it does the work for me

Most Helpful Critical Review
Verified User
G
Verified User in Automotive

It exits out my emails and my profiles for no reason

Alternatives
CDK
CDK Alternatives
VinSolutions Connect CRM
VinSolutions Connect CRM
Add VinSolutions Connect CRM
Dealertrack DMS
Dealertrack DMS
Add Dealertrack DMS
Tekion
Tekion
Add Tekion
DealerCenter
DealerCenter
Add DealerCenter
CDK CRM
CDK CRM Alternatives
DealerSocket
DealerSocket
Add DealerSocket
Podium
Podium
Add Podium
Ansira Brand-to-Local Growth Platform
Ansira Brand-to-Local Growth Platform
Add Ansira Brand-to-Local Growth Platform
Matador
Matador
Add Matador
Discussions
CDK
CDK Discussions
What can I do when it freezes?
1 comment
JH
If it freezes just in the app, control+alt+delete to bring up your open programs. Find the frozen program, force close CDK. If it has frozen your PC, pull...Read more
Monty the Mongoose crying
CDK has no more discussions with answers
CDK CRM
CDK CRM Discussions
Monty the Mongoose crying
CDK CRM has no discussions with answers