91 Ignition Reviews
Ignition has completely transformed how we onboard clients and manage revenue. The ability for clients to view and sign agreements from their phone makes the process fast, professional, and seamless. It’s saved us time, improved the client experience, and made cash flow more predictable. Everything feels integrated and easy Review collected by and hosted on G2.com.
There’s a bit of a learning curve at the beginning, especially when setting up templates and there are some limitations here (the team are working on them though). Once it’s dialed in, though, it runs smoothly. Some customization options could be more flexible - but overall, it’s a solid platform that keeps improving. Review collected by and hosted on G2.com.
Ignition has transformed our firm's financial health through its robust prepayment system, significantly improving our cash flow. The platform's user interface is exceptionally clear and intuitive, resulting in minimal client confusion - we see questions from less than 0.5% of our clients. One standout feature is the ability to preview the client's view of proposals, ensuring a seamless quality controlled client experience. The platform's commitment to thoughtful, incremental improvements demonstrates their understanding of professional service firms' needs and their commitment to cater to the needs of their clients. Review collected by and hosted on G2.com.
The main limitations are the current lack of integration with essential CRM and project management software like CCH (though this is reportedly in development) and the inability to customize client numbers to align with our other software systems. There is also a considerable learning curve to master all the platform's features and capabilities. While Ignition takes a measured approach to implementing changes, which we appreciate, it can take time to utilize all aspects of the system entirely. However, these minor drawbacks are outweighed by the overall value the platform has provided during our four years of use. Review collected by and hosted on G2.com.
I can send proposals (with automatic reminders sent to prospective clients), set up automatic invoices, be notified when payment methods fail or will expire, and export helpful information. Ignition integrates with Quickbooks Online, as well. Ignition has become basically our entire AR arm. We rely on it, and it basically runs in the background every day. Review collected by and hosted on G2.com.
They work to improve the platform almost constantly, and I am not a huge fan of change...but some of the changes that they have made are HUGELY helpful (processing fee collection, etc). Review collected by and hosted on G2.com.
Ignition makes it easy for us to set up our most common services and initiate a proposal for our clients. When they see it and hear from us via our video from within the proposal, it reduces the time to acceptance... and of course having clients accept and pay at the same time means we have no delay in collecting.
The ability to customise, template, change payment terms all at the click of a button keeps our business flexible enough to accommodate the cash flow needs of our clients. Review collected by and hosted on G2.com.
I wish we could apply multiple templates. For example, if I set up a group of services, it would be good if I could add another group of services without having to add them one by one. Review collected by and hosted on G2.com.
Ignition is a fantastic platform. I love Ignition for the simplicity of creating new proposals, the awesome looking branding, the super affordable automatic payment system, and just the general UI of the platform. I have been using Ignition for quite some time now for my Social Media Marketing Agency, and would definitely recommend it to anyone looking to systemise their proposals, contracts, and payment collections (or even adhoc work).
Implementing Ignition into my business was insanely easy, and it is so simple to make changes on the fly. I use Ignition for every single new client in our Agency.
On top of this, the customer support is exceptional. Any questions or issues I have had, I get immediate responses from my own personal support rep, Sam Larkins. Sam is awesome. Brendan is also a legend. Review collected by and hosted on G2.com.
The only issue with Ignition is the lack of international currency integration. As our Agency services the US also, we need to charge in USD, which Ignition does not provide as of yet for Australian businesses. However, Ignition is that clean and simple, that we just send proposals through Ignition for US clients, then use Stripe to take payments seperately. So still useful. Review collected by and hosted on G2.com.
I love the Ignition Platform and use it almost every day at work. It is incredibly user friendly, and allows me to prepare client-ready proposals in a matter of minutes. The platform is extremely customisable to the needs of me and my clients. Review collected by and hosted on G2.com.
I wish Ignition had stronger integration capabilities with Xero Practice Manager. Review collected by and hosted on G2.com.
My Account Manager is the best! He regularly checks in with me to see if I need any help. And every time I have questions, he always provides prompt and professional solutions and suggestions. Although I may ask repeat questions, he is very patient. You know sending out the first proposal was a lot for me. But he supported me the entire journey until we celebrate together! I really love this level of technical and emotional support! Review collected by and hosted on G2.com.
I wouldn't say 'dislike'. I wish Ignition supports multicurrency, or at least USD. Even though I'm a Canadian company, I want to charge USD as my clients are global. I think Ignition uses Stripe. I can charge USD directly in Stripe. If I can charge USD in Ignition, that would be awesome. Review collected by and hosted on G2.com.
I appreciate how helpful the support is and that the chat feature is available for urgent questions. Guided instructional videos are often sent when an answer needs more clarity. Review collected by and hosted on G2.com.
So far, I haven't experienced issues. Thank you for making helpful changes such as being able to mark invoices as paid outside of Ignition. Review collected by and hosted on G2.com.
Has simplified our proposal process, our pricing update process, and reduced our merchant fees by allow us to pass on some of the credit card fees to our clients. Review collected by and hosted on G2.com.
Sometimes reconciling invoice application between Quickbooks Online is tedious Review collected by and hosted on G2.com.
Ignition has seamlessly allowed us to streamline our client base, by explicitly listing out services, customizing service terms and verbiage, and tailoring billing based on client need. We have seen tremendous growth in our clients' willingness to utilize digital platforms since implementing the digital service proposal and automated billing, and the software has only improved since we started using it. Renewals are easy, bulk creation is amazing, and customization is outstanding and ever-improving.
We have also been impressed with the customer service and customer success side of Ignition. We have worked with truly wonderful, brilliant folks who have provided great insights, workarounds, and brainstormed ideas for future updates.
Overall, it's a great platform that I have loved using and am happy to work with every day. Review collected by and hosted on G2.com.
The only things I wish could improve about Ignition are:
1) We can't integrate our billing with QuickBooks, so tracking payments for reconciliation each month is challenging, but that is also an issue with integrating our other software, so....work in progress for tracking things.
2) It would be amazing to have the ability to add a service and update billing within a 12-month proposal window. We have slight adjustments from time to time where it would be nice to be able to add something without doing a full renewal, especially if it was originally an "add-on" service in the proposal.
3) I have had a few instances now where we have sent the exact same proposal in bulk (for an annual process like 1099 filings), and it would have been amazing to mark the unaccepted proposals as "lost," in bulk, rather than individually.
4) I will say that there is quite a learning curve when learning to use and administer the software. I am still one of the only people in my office that can confidently use the software without issues, and I still make silly mistakes (not changing the billing to "proposal start," missing the billing cadence, etc.). Review collected by and hosted on G2.com.